Network Engineer/ Telephone/ 2nd Line support

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Network Engineer/ Telephony/ 2nd Line Support£22,000- £25,000SunderlandPermanent This company has a very diverse range of cutting edge development projects currently taking shape, and we're looking for a Communications Specialist/ Network Engineer to play a significant role in helping define and shape our Innovations Technology platform, bringing great improvements to our customers and colleagues.If you are a project driven individual with a passion for telephony, this role could give you the career you have been looking for. This company has a culture of passion and integrity, ensuring their employees achieve the best of their potential.Responsibilities:Provide support for the day to day management of the Groups Communication Services - Telephony, Voice & Data and Mobile.Support the Service Desk Team and internal customers.Support the Voice and Data systems, Services and Hardware and liaise with remote engineers to support the configuration and installation of equipment and ensure devices are monitored.Co-ordination of various internal and external resources in order to resolve issues and deliver IT projects/systems/services to tight deadlines. Experience and qualificationsPrevious experience supporting network/telecommunications services in a 2nd line position.Experience of supporting telephony services and mobile devices on a centralised/integrated telephony platform is desired.Knowledge of LAN/WAN technologies and LAN/WAN management, monitoring and documentationVOIP/SIP experience essential, alongside telephony and contact centre system process/configuration knowledgeKnowledge of Enterprise Wireless SolutionsProject management and 3rd party supplier management skills Benefits include:33 days of annual leave (including bank holidays) + your Birthday off, if it falls on a working day.Annual leave purchase & sale scheme and availability to do 2 days of charity work paid per annum.Enhanced Maternity/ Adoption/ Paternity leave options.Cycle to work purchase scheme.Employee care helpline.Pension scheme and life assurance. If you would like to learn more about this role or apply, please send your CV asap!