IT Shared Service Centre Analyst / ITIL / 1st Line

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IT Shared Service Centre Analyst / ITIL / 1st Line / Incident Management

Teesside / Wynyard

£27K + benefits

Reed Global have been retained to source high calibre candidates for the role of IT Shared Service Centre Analyst / ITIL / 1st Line / Incident Management in partnership with a global organisation based in Wynyard.

The successful candidate will have a broad IT Infrastructure background with a knowledge of a number of the following:

Windows domains, Active Directory, Terminal Server, Mobility Support, Printers, Internet, Hardware, VPN MS Office, Windows 7/10, Office365 cloud-based offerings Storage, Network, Security, Applications & Client Services Global Business Applications.

In addition to the above, candidates will have a strong service delivery focus and excellent communication skills with prior experience working within an IT Shared Service Centre or larger environment.

Candidates will have a strong understanding of ITIL processes and incident management.

Experience working with a global organisation / delivering to multiple users would be highly advantageous.

Due to the global nature of the role the below working pattern will be required:* 2-weeks standard European shift; 08:00 - 16:00

* 1-week UK shift; 10:00 - 18:00

* 1-week US shift; 14:00 - 22:00

The role comes with a fantastic benefits package including company bonus fantastic pension and a host of great add-ons.

Please submit a copy of your CV to discuss the role in more detail and obtain an interview request.