Helpdesk Analyst

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Currently on the look for a Helpdesk Analyst to join a thriving team in the FinTech/Insurance space on an initial 3 month contract.

Responsibilities

High level Technical supportTroubleshootingIncident ResolutionIncident logging and trackingKey skills and experience required

Exceptional experience in Customer ServiceAwareness of ITILTechnical knowledge of Lotus Notes, Windows Active Directory, Windows 7, Windows 10, Office 365, Citrix, ZendeskSolid understanding of PC, hardware, software, mobile devices, printers etc.Experience with an Incident Management / Call Logging systemIdeal candidate

Degree qualifiedOne year's experience in a Helpdesk Analyst roleSuperior Customer Service skillsExceptional communication skillsIf interested please click apply and I will be contacting shortlisted candidates only

To find out more about Progressive Recruitment please visit our website. Award Winner for:Best Medium Recruitment Company of the Year by Recruitment International 2018Training & Development Initiative of the Year by Recruitment International 2018