Technical Support Engineer - 2nd Line - Richmond upon Thames

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Role: Technical Support Engineer - 2nd line

Location: Richmond

Salary: £170 - 200 Per Day Role:

Currently looking for a motivated and enthusiastic support desk engineer to be based in Richmond.I am looking for someone with a passion for excellence, strong customer service skills and a team player that is adaptable and efficient, in return you will be working with a business that is extremely ambitious, expanding rapidly and are offering world-class training and development.

Responsibilities:

2nd line support via service desk including;

-Taking escalations from support desk analysts

-Resolving customer issues within service level guidelines (SLA)

-Gathering all relevant information from initial call/contact to ensure most efficient troubleshooting

-Questioning customer effectively about issues and working to find alternative, more efficient methods

Technical Skills

-3+ years experience with mass deployment tools : JAMF and KACE

-Windows Server Technologies - 2008 / 2012 /2016 essential. 2019 desirable

-Mail Technologies - Exchange 365, Exchange Server 2013 / 2016 (Administration and set up)

-Virtualisation (VMware and Hyper-V) - Administration and Set Up

-Backup Technologies - Veeam, Datto Backup & Recovery