IT Support Technician

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1st Line Support Engineer

Bolton

£10-13 per hourMy client based in Bolton is searching for a 1st line support analyst for an initial 3-6 month contract

Role Profile

Reporting to the IT Services Manager, you will be the first point of contact for staff that require IT support and log them on the service desk. You will own and monitor calls until resolution, keeping end users updated at all times to maintain a good standard of customer service. You will be responsible for troubleshooting and resolving 1st line IT issues.

Communication is key as you will also be liaising with suppliers to maintain and replenish stocks of spare parts and consumables. You will have excellent customer service skills with a keen interest in IT. The successful candidate should have the ability to meet tight deadlines and work calmly under pressure.

Key Accountabilities

· Liaise with regional offices on a regular basis to confirm all systems and services are operating as required.

· Own and monitor all calls to resolution, escalating where necessary to line management.

· Maintain, organise and manage the hardware database. Ensure all requests are completed for all areas of the business.

· Log all communications on to the incident management system

· Organise the transportation of hardware items to and from regional offices and schools.

· Liaise with external suppliers regarding the repair of equipment under warranty or maintenance contract.

Essential Criteria

· Experience of working on an IT Service Desk

· Good knowledge of Microsoft products from Windows 10, MS Office, etc

· Be able to work alone and tackle tasks proactively.

· Show good initiative and take ownership of tasks or issues

· Driving License

· Basic knowledge of IT hardware.· Ability to work calmly when under pressure and to meet tight deadlines· Ability to work with challenging customers