3rs Line Support Analyst - Leeds - Windows, VMWare, Citrix


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

14th November 2019

Location

Leeds

Salary/Rate

Negotiable

Salary Notes

Negotiable

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

3rd Line Support Engineer - Leeds - Windows - Windows, VMWare, Citrix

Our client requires 2 skilled 3rd Line Support Engineers to undertake the following.

The 3rd Line Infrastructure Support Team in Central IT is section of the Infrastructure & Operations Team.

Running ICT Services for the internal Business Unit and its customers.

This service is responsible for providing 3rd line technical support, Windows Systems based operating systems implementation of and adherence to security policy, system availability.

Working as part of the Infrastructure & Operations Team this role will have responsibility for ensuring all Infrastructure and Processing Services responsibilities are met for UK BU supported Servers.

The role requires in depth practical knowledge of a wide range of Infrastructure & Back Office products.

This role also involves offering advice and guidance to the customer and liaising with 3rd parties on support issues where appropriate.

Routine tasks need to be completed with limited supervision.

The role will report to the 3rd Line Team Leader.

Due to the nature of the business and its high availability support requirements planned activities and upgrades will often need to be completed outside of core hours.

Key Accountabilities:-

*3rd line support of Server related Incidents within agreed SLA's.

*Ensuring all incidents are updated in a regular, accurate and timely manner. Escalating incidents when required.

*Perform systems administration activities such as performance tuning and data management.

*Monitoring and reviewing quality of service delivered.

*Interfacing directly with all service delivery teams on site.

*Creation, update and maintenance of the technical knowledge base and documentation.

*Providing technical support and mentoring to other members of the team.

*Operating within agreed security frameworks.

*Maintaining technical qualifications and skill sets.

*Perform upgrades to and installations of new servers.

*Citrix & Windows system set up and administration.

*Customer Service skills applied to difficult users.

*On call responsibilities within a pressurised support environment.

*Solo site attendance for problem resolution.

*Implementation of a scheduled program of patching & firmware/software upgrades.

Knowledge and Skills:

*In depth practical knowledge of a wide range of Microsoft products.

*Microsoft Windows Server - All Versions

*Linux - various distros

*Cloud Services - Azure, AWS

*Active Directory, DNS, DHCP, Group Policy

*Citrix Xenapp 6.5 /7.15, Citrix Machine Creation Services

*VMWare vSphere, NSX, VSAN, LogInsight, vRealize

*Certificate Services

*SFTP

*Dell Compellant, IBM v7000

*Solar Winds

*Microsoft SCCM

*Microsoft SharePoint

*McAfee EPO, Symantec Endpoint Protection

*Spectrum Protect (TSM), Cohesity, Veeam

*Powershell, Scripting

Experience:

*Ideally you have experience of working in a Managed Services environment.

*Experience implementing and configuring monitoring tools such as Solar Winds, MS SCOM, and HP Insight Manager.

*Knowledge of TCP/IP protocols.

*Famililarity with Multi-Domain environments including Trusts.

*Awareness of ITIL best practice framework.

*Project experience.

3rd Line Support Engineer - Leeds - Windows - Windows, VMWare, Citrix

3rd Line Support Engineer - Leeds - Windows - Windows, VMWare, Citrix

3rd Line Support Engineer - Leeds - Windows - Windows, VMWare, Citrix

3rd Line Support Engineer - Leeds - Windows - Windows, VMWare, Citrix

Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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