Customer Services Assistant

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CUSTOMER SERVICES ASSISTANT Location: Hemel HempsteadRate: £10.00/hr - £14.00/hrHours: 40 hoursDuration: 12 months Are you a Customer Services Assistant who can deliver world class customer service, proactive sales support and solution-orientated customer service through timely and efficient inside sales support, whilst working closely with the outside Sales team and acting as a point of contact for our customers?If so, please read the rest of the job description and send across your CV to apply for the role. You will be responsible for:Ensure incoming telephone calls are answered with minimum delay and with the best possible service in the eyes of the customers according to all time set targetsHandle all incoming flow of RFQ`s, PO`s, Returns or other relevant emails to create the optimum workflow to respond to all customer in the correct and timely mannerEnsure price enquiries/quotes are responded to within a timely manner. Issue calculators and request discount approvals. Consider lead times with Demand Planner, Customer Service/Order Management & Supply Chain if necessaryAct as responsible contact for all sales-related customer demands/questions/requests, providing technical support to customers and pro-actively handling customer complaints, in collaboration with the Customer Service Advisor team, Customer Service Administration Team Product Management team and Regional Sales team. Keep up to date with innovation changes HA, Third party and competitor's offerings.Review all incoming emails on day of receipt and take necessary action to reply or forward to most appropriate personEnsure all new or amended customers relevant master data information is passed to the appropriate department; improve the Master Data to maximize the business resultsSupport Credit Control Department with customer communication relating to Account Receivable (AR) / Debt issues, act as one team with Credit Control to maximize the customer satisfaction and minimize the business riskSupport Regional & Sales Manager to ensure customer requirements are fully understood and create a knowledge sharing environment with our customers so improvements in information and product flow are achieved.Follow up of quotes and opportunities, trying to convert quotes in to ordersExperience working in a commercial customer-facing role, preferably in an (Inside) Sales position in an international work environment.Experience working in an industrial/manufacturing environment an advantage.Experience working with CRM/ERP systems and understanding of how CRM/ERP system business processes. SAP Experience and advantageExperience working with customer relationship databasesExperience issuing and following up Sales quotes preferredHigh level of MS office skills (Excel, Word, Outlook, PowerPoint) For further information and to discuss this contract further, please contact Stephen Slade on 0161 924 3959