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System Support Engineer - FS - Cloud - Contract to Perm

Premium Job From Michael Page
Recruiter: Michael Page
Listed on: 13th November 2019
Location: West End
Salary/Rate: £45000 - £60000
Type: Contract
Start Date: ASAP

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System Support Engineer - FS - Cloud - Contract to PermThe successful candidate will be managing the global IT interface for the London office. This will include VIP and 2nd Line Support - as well as systems and cloud administration.Main responsibilities:VIP Support - provide support for select VIP users across multiple technology domains ranging from devices, video/audio, security, or applications.Service Desk Technician consistently deliver 1st to 3rd level support, including identify, research, and resolve technical issues.System Admin: Security, Systems & Cloud Administration - for specific systems configure, maintain, test, and support systems and applications.Client DetailsOur client is a globally operating Asset Management fund with offices worldwide. Their main areas of focus are Healthcare and Biotech, Real Estate and Venture Capital.DescriptionSystem Support Engineer - FS - Cloud - Contract to PermThe successful candidate will be managing the global IT interface for the London office. This will include VIP and 2nd Line Support - as well as systems and cloud administration.Main responsibilities:VIP Support - provide support for select VIP users across multiple technology domains ranging from devices, video/audio, security, or applications.Service Desk Technician consistently deliver 1st to 3rd level support, including identify, research, and resolve technical issues.System Admin: Security, Systems & Cloud Administration - for specific systems configure, maintain, test, and support systems and applications. Including: automation, virus software, remote access, VPN and email.General 2nd Line Support in a predominately Windows environment with some iOS hardware and software.Security: Maintain up to date security patching for all workstations and systemsRemote access software (VPN)MDM - Mobile devices management (encryption, security & remote administration for mobile devices)Cloud applicationsIncident management: ro-active identification of potential security threatsAdministration of internal DNS/DHCP, Active Directory (user access management, mail flow, creation mailbox creation, domain management, file sharing, Data Base AdministrationServer monitoring: mail, antivirus, disk space, RAMNetwork Infrastructure maintenance: Maintain technical solutions in the following areas: hardware and software technologies including LAN, WAN, WLAN, and Monitoring tools.Project Work not just BAU! ProfileService Level Management Ability to present IT projects and solutions to VIP stakeholdersStrong 1st to 3rd line supportExcellent presentation and communication skills.Discretion when carrying out tasks and a customer service orientated mindset. Understanding of the specificities and constraints of a VIP serviceStrong Microsoft technology configuration, management and support experience including: Email / Exchange, and telecom skills.Experienced supporting modern, mobile cloud and app solutions.Strong technical skills in desktop (Mac and PC), devices (iPhone) and video conferencing and MS Office tools and security technologies and best practices.Administration of internal DNS/DHCP, Active Directory (user access management, mail flow, creation mailbox creation, domain management, file sharing, Data Base AdministrationNetwork Infrastructure maintenance: Maintain technical solutions in the following areas: hardware and software technologies including LAN, WAN, WLAN, and Monitoring tools. Job OfferExcellent FTC salary with the opportunity to go permanent after 6 months.Life assurance
PMI
Income protection
Flexible benefits
10% non-contributory