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Technical Support / IT Technician

Premium Job From BluetownOnline Ltd
Recruiter: BluetownOnline Ltd
Listed on: 13th November 2019
Location: City Of London
Salary/Rate: £23000 - £27000
Type: Permanent
Start Date: ASAP

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Job Title: IT Support EngineerLocation: Central London (Fleet Street)Salary: £23,000 - £27,000 per annumJob Type: Full Time, Permanent (Monday - Friday)The Company provides all the IT services of a dedicated IT department. They work either onsite or remotely. Company's IT consultants bring added value to their clients' business demands by providing industry-specific advice and insights.The Company helps their clients with tailored, cost effective IT services that address specific network, server, workstation, security or software needs.They are looking for a technical support engineer to join their team. You will be working in a fast paced, dynamic environment. You must have a solid base knowledge of IT systems and Networking preferably with 2yrs experience in the industry.The Role:You will find yourself involved in a wide range of technical support issues and you must have the ability to demonstrate excellent communication skills and the ability to deal with problems and technical issues in a pressurised environment. Although you will be part of a team you will be tested to work alone on problem solving and troubleshooting higher level incidents. Main Responsibilities: PC repair / configuration and systems knowledgeThe ability to organise and prioritise own workloadLogical, methodical approach with the ability to enter data accurately into a reporting systemCustomer Care skills (for internal and external customer contact)The ability to work accurately under pressureHelpdesk and incident managementProviding onsite and remote supportDaily system checks and reportingPDQ MachinesTill SystemsPrinter supportFirewall configurationServer configurationADSL, FTTC and Fibre installationsEssential Requirements:Must be living in the UK and eligible to work1 - 2 years' experience in the IT industryFluent in EnglishPlease do not apply if you do have meet the above requirementExperience, Skills & Knowledge:Windows Server 2003 and above (Including SBS)PC repair and systems knowledgeMicrosoft Exchange 2007 and aboveMicrosoft O365 MS Office software packagesActive DirectoryTerminal ServersDesktop Support for Windows and MacOS Printers Mobile devices (iPad, tablets & phones)Experienced in using backup softwareCentralised Anti-Virus softwareGood knowledge of Networking and networking protocols including TCP/IPExperience and good knowledge of networking - using switches, routers, Wi-Fi devices, network cabling and infrastructureThe Successful Candidate will have /be:The general IT aptitude to learnConfident when speaking to the publicAble to treat information with the strictest confidenceThe mind-set required to keep administrative task both up to date and up to the standard required by company policyAble to work as a team with a variety of different peoplePlease note: due to the nature of the role, no sponsorship or relocation packages will be available for this position and so candidates must be eligible to both live and work in the UK to be considered.Please note: Candidates will ONLY be considered if you fulfil the Essential requirements listed.Please click on the APPLY button to send your CV and Cover Letter for this role.Candidates with experience of: IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, IT Support, IT Systems Support may also be considered for this role.