Service Engineer

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Service Engineer - Government - London - 3 months+ Inside IR35

A well known organisation are looking for multiple service engineers who have experience in a second line desktop support and/or experience in a fast-paced service desk environment and provide high quality customer advice and technical support via telephone, email and in person, plus coaching and floor-walking and office moves.

In a second line desktop support and/or experience in a fast-paced service desk environment.

* Proven ability to engage proactively with ICT users to deliver excellent advice, technical support and solutions through a variety of methods, including coaching.

* Excellent telephone manner and ability to handle difficult customers and escalations, along with the ability to manage customer expectations and communicate effectively.

* Excellent organisational and time-keeping skills with the ability to proactively manage personal work load, while taking full ownership of tickets through to resolution.

* Excellent technical knowledge of enterprise level computing including common hardware, hardware build processes, supported operating systems, software and office productivity tools.

* Good knowledge of the roles and responsibilities of technical support service providers.

* Good knowledge of current and emerging end user devices, with the ability to learn new technologies quickly.

* Good understanding of ITIL best practices, in particular Incident and request Management, Problem Management, Change Management and Continual Service Improvement.

Desirable:

* Skype for Business/Office 365/Apple Mac OS X support experience.

please send your CV for immediate consideration

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