service desk Analyst

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SERVICE DESK ANALYST

WORKING SHIFTS BETWEEN 6.30AM - 6.30PM

ACTIVE SC CLEARED REQUIRED

BASED IN MILTON KEYNES

£15 - £17 PAY PER HOUR

*************** OUTSIDE OF IR35 **************

Our client is looking for an SC cleared Service desk Analyst to be based in Milton Keynes on an initial 3 month contract working between 6.30am - 6.30pm if the below details for the role look of interest then please apply for the role to be considered for it.

Responsibilities

Produce or support the production of service management documentation, ensuring that the authorised documents provide sufficient detail to enable Service Operations to impact the associated RFC.

Liaising with programme management, service line and customer to assure delivery of quality service products on time and to budget.

Together with the Service Lines, acting on feedback received from support teams concerning changes required for live operation.

Planning for Service Operations, tooling, skills and volumes.

Collecting and aligning existing process artefacts and contributing to the development of a Service Architecture Framework.

Interacting with other Service discipline and line teams to ensure architectural conformance to process model and standards.

Creating support models to support solution development.

Identifying and fostering common service delivery patterns and common sub-processes.

Required Qualifications/Skills

Essential:

*Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives

*A detailed knowledge of service delivery concepts and techniques with strong operational understanding of service supply chains

*Experience of service architecture and design for major IT systems

*Self-motivating, objective setting, and strong leadership skills

*Negotiating, bringing consensus, with previous experience of running workshops

*Team development and motivational skills

*Written communications - clear technical writing and presentation.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.