Exchange Messaging Engineer

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Background/ Purpose

The programme includes creating high quality digital products and services, modernising, updating and replacing its technology, speeding up and streamlining working practices, refurbishing buildings to reduce maintenance costs and provide much improved services for service users, especially vulnerable witnesses and victims.

The role may have staff management in the future and will report to the Technical Lead. The role will perform Exchange and Security support for our Microsoft Office 365 (MS365) instance, across England, Wales, Northern Ireland and Scotland, providing a helpdesk service to our users.

The Exchange Messaging Engineer will initial review all settings and make any recommendations for changes, with supporting evidence or confirm if a setting is appropriate or provide alternative options detailing pros and cons. Written documentation will need to both technical and in plain English for sharing with senior stakeholders. The role will be the central point of expertise for Exchange and security issues.

Key responsibilities

*Review all current Exchange and Security and Compliance settings.

*Make recommendations to either keep or change the setting.

*Document settings, describe how the settings works and why it is recommended.

*Check the expected outcome with settings and report any issues and manage the call with Microsoft Premier Support.

*Look at all security and compliance reporting services and make recommendations as how the outputs can be managed on a routine basis. Produce associated guidance.

*Review audit logs, how they are set up, what they show and how they can be used to assure and improve the service

*Manage calls relating to Exchange and Security and Compliance Portal, ensuring helpdesk tool and office staff are kept up to date.

*Lead on Security related incidents, liaising with theTechnical lead and the 2nd Line Service desk as necessary.

*Recommend and produce a set of Management Information on a regular basis, in liaison with existing staff.

*Put controls in place for non-standard users.

*Use eDiscovery for conducted specific investigations.

*Enhance protection by utilising data from Message Headers and updating Mail flow rules

The successful candidate should be able to demonstrate

*Advanced Knowledge of DKIM, DMARC and SPF

*Knowledge of how to utilise Sensitive Info types and regular expressions with DLP and Mail Transport rules to enhance Mail Flow protection

*Advanced knowledge of the Office 365 Exchange Online Administration Centre as well as the Security and Compliance portal

*Awareness and understanding of what configurations and settings are available and the purpose it serves.

*Understanding the consequences when applying/removing Office 365 settings

*A good understanding of eDiscovery, EOP and ATP.

*Advanced knowledge of MS Outlook, Word, Excel and Powerpoint (as described by most external courses);

*Knowledge of the different operating systems/devices highly desirable, however Windows 8.1, Windows 10 and iOS is essential.

*Experience of dealing with incident, problem and change management processes.

*Being able to effectively communicate to internal and external stakeholders clearly and concisely. For example, explaining a complex (technical) issue in plain English.

*Production of support documentation and training materials for both internal support teams and senior stakeholders.

*Being able to deliver training to colleagues and customers;

*Experience of managing a complex and demanding workload.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.