1st Line Support

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1st Line Support/ Nottingham / 1 month rolling / £11/hour PAYE OR £13.45/hour Umbrella I am working with a client in Nottingham who require a 1st line analyst to work on the service desk providing support to a high volume of users. This is on a very fast pace, high volume service desk where by it is crucial for anyone interested in the role to be determine and focused.You will be responsible for;

-Being first point of contact for information services.

-Logging and handling incidents

-Answering requests and queries using the software tools provided.

-Troubleshooting problems for resolutionsSkills and Experience

-Proficiency in the task of Service Desk/1st Line Support

-Microsoft Office products

-Knowledge of ITIL

-2 years' experience in a similar role

-Service management employees within the business.If you are interested and have skills to carry out this role, apply using the link or send your up to date CV to Sheena Patel at REED.