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Trainee IT Support Consultant / Trainee IT Helpdesk - Graduate
Premium Job From BluetownOnline Ltd
Recruiter: BluetownOnline Ltd
Listed on: 7th November
Location: Cambridge
Salary/Rate: £20,000 - £24,000
Type: Permanent
Start Date: ASAP
Reference: BEPS-06_1573127519
Contact Name: Bluetown Online

Job Title: Graduate IT Support Consultant

Location: Cambridge

Salary: £20,000 - £24,000 per annum

Job Type: Full Time, Permanent

Are you a graduate looking for a role offering genuine progression prospects, varied and interesting work and great training? You should have a keen interest in IT & technology (but there is no need for your degree to be in IT) and a strong affinity with problem solving and helping people. You will have the opportunity to work with some fantastic businesses doing amazing things and make a big impact within the company.

About the Company

This IT Company is widely regarded as Cambridge's leading supplier of outsourced IT support. They provide bespoke onsite & remote support to start-ups and SME's in various sectors from biotechnology, life sciences to finance. They focus on long-term relationships that stay true to their values of clarity, partnership and quality.

The role

  • To bolster your technical knowledge, you will initially be working with the service desk team where you will receive high quality training to administer remote IT support by email and phone.
  • You will also be involved in interesting project work for clients, monitoring client's systems/services remotely and configuring and building client machines.
  • Once you have reached a suitable technical level there will be opportunities to progress within the business depending on your preference and abilities to several areas including more technical work, project work, account management, strategic IT advice and onsite support.

What is needed from you?

  • A real interest in IT and technology; you don't need to develop software, but you do need to have a basic understanding of how IT works and different user challenges
  • Customer service is the key; you must be a people person with patience and confident communication skills
  • Great problem-solving skills with the ability to see the challenge through
  • A passion to learn and be involved with a progressive company

What's in it for you?

  • This company is a family - a friendly bunch with passion and ambition that thrives on teamwork, learning & development
  • Opportunities to gain technical knowledge with professional qualifications, with exam bonuses, and the chance to work on some interesting projects
  • Genuine Progression prospects into any area of the business - there are some diverse IT work going on so you can find your niche
  • 25 days holiday, increasing every 2 years you work with the team
  • Company socials - there's been everything from the Crystal Maze, Cambridge Lockhouse to BBQs and dinners

Please click the APPLY button to send your CV & Cover Letter for this role.

Candidates with the relevant experience or job titles of; Graduate IT Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Customer Support, Trainee IT Support, 1st Line Support, 1st Line IT Support, Helpdesk Support, 1st IT Support Analyst, 1st Line Support Engineer, Trainee IT Support Analyst may also be considered for this role, however prior experience in IT is not necessary.



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