|Recruiter:||Nationwide Building Society|
|Listed on:||4th November|
|Contact Name:||Nationwide Building Society|
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Strategy & Performance Consultant
Closing date: 08 November 2019
As part of Nationwide's wider Resilience & Agility community, IT Operations & Service Delivery supports our members and business colleagues by delivering 24 x 7 IT Services, ensuring these are available, resilient and support our evolving Digital strategy. We provide several core services to Nationwide, including 1st & 2nd line support (service desk, enterprise command centre, application & infrastructure support), end user services, infrastructure engineering, 3rd line support & technical assurance, IT DR testing & risk/control management.
We've been a traditional IT Operations and ITIL oriented organisation for many years, and these processes and ways of working continue to serve us well. However, the world around us is changing significantly, with increasing competition, regulation, technology & industry advances and member and employee expectations.
Our opportunity, and challenge, is to contribute to Nationwide's overall goals to increase business agility, pace of change and innovation, while continuing to ensure our IT services are there when our members and colleagues need them.
While we're an operational function, we certainly think strategically too - that's why we have recently established a central IT Operations & Service Delivery Strategy & Planning function. We absolutely have an eye on the future and the need to continuously evolve and improve our services, operating model and ways of working.
This is a fantastic time and opportunity to add value and play an important role in our ongoing evolution, as we reimagine the services we offer.
Who we're looking for:
As a minimum requirement you'll:
It would be nice if you had:
What you'll be doing:
Reporting to the IT Operations & Service Delivery Strategy Lead, you be helping our senior and extended leadership teams to co-create, evolve and deliver our strategy & operating model to ensure we continue to improve performance, and meet the changing needs of our members and business. As a Strategy & Performance Consultant, more specifically you'll be:
The extras you'll get
Our people's success isn't based on how long they spend at their desk. While you'll have contracted hours, we offer a flexible environment. That might be working from home, logging on from other offices across the UK, or working part time or compressed hours. We want to know how you like to work. And if we forget to ask, please tell us. We promise it won't affect your chances at all.
There are all sorts of benefits, including:
Why work for us?
At Nationwide, we're here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we're known for being open, honest and trustworthy.
We're also the world's largest building society, with communities at the heart of everything we do. We aim to do the right thing for our members which helps set us apart from our competitors. But we need good people to help us do it. People who understand what we believe in and have the talent and drive to keep us successful.
At Nationwide we have a strong ethic of care, and a genuine concern for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We are committed to creating a culture that recognises and truly values our individual differences and identities. If you'd like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute then please apply and help us in building society, nationwide.