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Strategy & Performance Consultant
Premium Job From Nationwide Building Society
Recruiter: Nationwide Building Society
Listed on: 4th November
Location: Swindon
Salary Notes: Competitve
Type: Permanent
Start Date: ASAP
Reference: R002801620
Contact Name: Nationwide Building Society

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Strategy & Performance Consultant
Closing date: 
08 November 2019

Job Description:

As part of Nationwide's wider Resilience & Agility community, IT Operations & Service Delivery supports our members and business colleagues by delivering 24 x 7 IT Services, ensuring these are available, resilient and support our evolving Digital strategy.  We provide several core services to Nationwide, including 1st & 2nd line support (service desk, enterprise command centre, application & infrastructure support), end user services, infrastructure engineering, 3rd line support & technical assurance, IT DR testing & risk/control management.

We've been a traditional IT Operations and ITIL oriented organisation for many years, and these processes and ways of working continue to serve us well.  However, the world around us is changing significantly, with increasing competition, regulation, technology & industry advances and member and employee expectations.

Our opportunity, and challenge, is to contribute to Nationwide's overall goals to increase business agility, pace of change and innovation, while continuing to ensure our IT services are there when our members and colleagues need them.

While we're an operational function, we certainly think strategically too - that's why we have recently established a central IT Operations & Service Delivery Strategy & Planning function.  We absolutely have an eye on the future and the need to continuously evolve and improve our services, operating model and ways of working.

This is a fantastic time and opportunity to add value and play an important role in our ongoing evolution, as we reimagine the services we offer.

Who we're looking for:

As a minimum requirement you'll:

  • Have experience of working, and making a valuable difference, in an IT Operations, Service Delivery & Management environment.
  • hold a suitable qualification in IT Service Management (e.g. ITIL), and have used your learnings to improve how things get done.
  • Understand methods & approaches for creating & delivering strategies. We're not necessarily expecting you to have been a strategist, or to have created major strategies, but you'll certainly understand how it's done.
  • Understand how operating models are created and evolved, across the different dimensions of organisational services, capabilities, processes, people & culture, organisation design, tooling, sourcing, location & measurement. If you can demonstrate experience across some of these dimensions, we'll give you the opportunity to learn about and work on the rest.  We're looking for someone that can help us ‘join many dots'.
  • Have a broad understanding of technologies and how these are evolving. As strategy people, we don't get down into deep technical detail very often, but we do need to understand and think really hard about how we can help our technical SMEs to do great work.
  • Be a self-starter in constantly being curious & wanting to learn how our IT infrastructure, operations and service management industry is changing in terms of process methods, IT management practices and automation. You'll help us be on the front foot when it comes to learning and deciding how we can adopt/adapt these to better serve our members and business.
  • Be articulate in describing hypotheses and new concepts/proposals, while also understanding the need to back these up with data, analysis and evidence.
  • Be experienced in producing professional quality standard presentations, discussion documents, proposals & other artefacts.
  • Have demonstrable examples of where you've improved customer service & process efficiency & effectiveness.
  • Have excellent stakeholder management skills across multiple organisational levels and cross-functional teams.
  • Be commercially aware, understanding service cost breakdowns and cost optimisation opportunities.

It would be nice if you had:

  • Knowledge or experience of any of the following: Agile (Scrum/Kanban), DevOps, Site Reliability Engineering, Cloud Computing Operations & Service Management, Lean IT.
  • Experience of working in the financial services sector.
  • Experience and confidence to facilitate groups of people in workshop environments, to help them solve problems & co-create new solutions.

What you'll be doing:

Reporting to the IT Operations & Service Delivery Strategy Lead, you be helping our senior and extended leadership teams to co-create, evolve and deliver our strategy & operating model to ensure we continue to improve performance, and meet the changing needs of our members and business.  As a Strategy & Performance Consultant, more specifically you'll be:

  • Undertaking horizon scanning, helping us to understand the changing operating environment and external/internal drivers and demands on us.
  • Helping us to understand what our competitors are doing and to learn from our non-competitors.
  • Helping us to understand changing Infrastructure, IT Operations & Service Management industry practices and methods, and how we could adopt/adapt these to improve our own ways of working.
  • Collecting, analysing, visualising & presenting data to support strategy creation, decision making & performance improvement.
  • Preparing us for strategy and co-design workshops, co-facilitating large or complex ones and taking on the facilitation of smaller or simpler ones.
  • Creating & maintaining compelling, cohesive and coherent strategy & operating model documentation.
  • Developing roadmaps, plans, critical success factors and success measurement, to ensure we take our strategy into tangible action and delivery.
  • Contributing to strategy execution and delivery including benefits tracking.
  • Contributing to the management of business transformation and change, including stakeholder and colleague communications and engagement.

The extras you'll get

Our people's success isn't based on how long they spend at their desk. While you'll have contracted hours, we offer a flexible environment. That might be working from home, logging on from other offices across the UK, or working part time or compressed hours. We want to know how you like to work. And if we forget to ask, please tell us. We promise it won't affect your chances at all

There are all sorts of benefits, including:

  • A personal pension (most people put in 7% of their salary which we'll top up by a further 16%)
  • Up to two days of paid volunteering a year
  • Family-friendly benefits to make life easier for parents and carers
  • 24 days holiday with the ability to 'buy' up to 10 days more holiday
  • Access to an annual performance related bonus scheme
  • Personal development. Support and training to help you to excel and develop your career. 

Why work for us?

At Nationwide, we're here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we're known for being open, honest and trustworthy.

We're also the world's largest building society, with communities at the heart of everything we do. We aim to do the right thing for our members which helps set us apart from our competitors. But we need good people to help us do it. People who understand what we believe in and have the talent and drive to keep us successful.

At Nationwide we have a strong ethic of care, and a genuine concern for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We are committed to creating a culture that recognises and truly values our individual differences and identities. If you'd like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute then please apply and help us in building society, nationwide.