Systems Support Analyst

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BI Systems Support Analyst - Edinburgh - £26,000 DOE Reed are delighted to be working exclusively with one of Edinburgh's most renowned organisations. My client is looking for a tech savvy individual to join their in house support team. The role:Providing specialist support and troubleshoot day to day activity within key Business Information SystemsResponsible for providing first and second line supportProvide a pro-active link between users of organisation systems, the Applications & Online Services Team and the Information Infrastructure Support TeamContributes significantly to the ongoing development of systems functionality by in depth analysis of business processes and procedures and writing requirements that feed into ongoing systems development work in support of projects, initiatives and long term goals.Provide day to day helpdesk services and specialist support to business colleagues for a number of key Business Information Systems and Online Services.Provide in depth analysis and documentationCompetency/Skills Required:Knowledge and understanding of Crystal reportsKnowledge and understanding of Microsoft Reporting ServicesMicrosoft Dynamics 365 and Microsoft Office 365 Strong technical problem solving skills within a business environmentAn understanding of relational databases and query or reporting toolsAdministering Architecture, Platform and Software configuration and changes, upgrades and migrations on windows servers.Ability to document processes and requirements and provide trainingExperience of Microsoft OfficeExperience of helpdesk and ticketing systemsPerks of the Job:Fantastic holiday allowanceRelaxed office dress codeBrilliant facilitiesOffice benefitsMuch, Much, More!