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1st/2nd Line Support - Contract - £190pd - Chiswick - ITL

Premium Job From Michael Page
Recruiter: Michael Page
Listed on: 30th October 2019
Location: Chiswick
Salary/Rate: £150 - £190
Type: Contract
Start Date: ASAP

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Supporting all of the clients entities in the EMEA region, assisting in the allocation and resolution of support tickets submitted to our service desk via email or phone. 1st/2nd Line Support - Contract - £190pd - Chiswick - Hammersmith - ITLClient DetailsGlobal FMCG Company that are looking for an aspiring 2nd Line engineer. This will be 1 year contract. 1st/2nd Line Support - Contract - £190pd - Chiswick - Hammersmith - ITL DescriptionRun the IT Support desk with support from the IT Manager This role gives the chance to get hands on and experience a wide variety IT technologies as part of a small team within a medium sized company. Any other reasonable tasks requested by the IT Manager or Directors Local and Remote support for all areas and locations of the business Provide 1st/2nd line support for all break/fix issues, taking ownership for incidents and requests both within and outside region Manage a dynamic ticket queue to the requested service levels and always maintain a high level of service within response, resolution and escalation time parameters Liaise pro-actively with suppliers and escalate issues where necessary to ensure timely call resolution Work with various technologies beyond the OS, including patch management, data encryption, virus detection/removal, telecom and LAN/WAN network troubleshooting1st/2nd Line Support - Contract - £190pd - Chiswick - Hammersmith - ITL ProfileSkills/Experience:Hands-on experience working in an end-user desktop support role.Microsoft Office 2016Windows 7 & Windows 10Remote Desktop supportBasic Active Directory management such as rest user password, unlock account etc. PC/Laptop Hardware TroubleshootingTCP/IP, DNS and DHCP knowledgeMicrosoft Technologies, including:Active DirectoryHyper-VWindowsOffice 365 TCP/IP Networking 1st/2nd Line Support - Contract - £190pd - Chiswick - Hammersmith - ITLJob Offer A great oppurtunity to become a temp to permanent member of staff. If you feel that you are a perfect match for the role and happy to work a 3 month temp to perm FTC please contact me via the following : 020726962431st/2nd Line Support - Contract - £190pd - Chiswick - Hammersmith - ITL