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Developer and ACD Controller (Genesys PureCloud)

Premium Job From Spring Group Plc
Recruiter: Spring Group Plc
Listed on: 28th October 2019
Location: Barcelona
Salary/Rate: £500 - £550
Type: Contract
Start Date: ASAP This week

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Role: Developer and ACD Controller (Genesys PureCloud)
Location: Barcelona
Contract: 3 Months +
Day Rate: £500 per day

The Role:

Our leading client requires a Genesys PureCloud Contact Center Developer & ACD Controller. You will be the focal point for software development to customize, configure and extend the Genesys PureConnect and PureCloud telephony platforms. Urgently required to be based in Barcelona for an initial 3 month contract , ideally Spanish but not a mandate.

Technical Skills

*Deep expertise and familiarity with the Genesys products and development platform; PureCloud, PureEngage, PureConnect, AWS
*Knowledge of automatic call distribution (ACD) and SMS messages
*Understanding of integration services including XML, SOAP, REST, TCP/IP, JavaScript, and HTML.
*Familiarity with application architecture.
*Familiarity in data modelling and architecture.
*PureCloud from a design & architecture angle, and will be able to advise on configuration, reporting & system optimisation.
*Experience supporting and/or working with a contact center
*Experience managing telephony integration and agent softphone endpoints
*Experience defining and developing robust routing and queueing solutions
*Experience defining and developing robust Quality Management solutions (ex. Call Recording & Scorecards)
*Experience defining and developing robust Contact Center reporting/analytics solutions

Profiles, recommendations and enquiries welcomed -

Genesys PureCloud, Genesys, PureConnect, Pure Cloud, purecloud 8, PureEngage, Pure connect, amazon connect, AWS, Amazon Web service, PureCloud Voice, BYOC Cloud, Avaya, Cisco, Aspect, LiveOps, Contactual, InContact, Interactive Intelligence, CosmoCom, Cloud Contact Centre, Contact centre outsource, Unified Communications, UCaaS, Contact Center, CCaas, Communications Platform, CPaaS, customer engagement, Customer Experience Platform, CX, ACD, Speech Enabled IVR, Omnichannel Interaction. unified comms, Unified communications, SIP, TCP, VOIP, IVR, Customer interaction

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