1st Line IT Service Desk Technician
25th October 2019
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1st LINE IT SERVICE DESK TECHNICIAN, IT SUPPORT, NOTTINGHAM, 28 HPW, FRWK06 £18,476 - £20,531 FTE (PRO-RATED RATE OF PAY: £13,981 - £15,536
An exciting opportunity has arisen to Join Framework Housing Association's Central Resources Team in Nottingham.
The successful candidate will assist the IT Support team in the delivery of Framework's IT systems. Framework operates a mainly Windows environment dispersed across a number of sites throughout the East Midlands.
You will be responsible for a number of key tasks including receiving, recording and prioritising issues raised by users; resolving the majority of incidents at first point of contact using remote support tools, triaging to the next line of support as necessary; the provision of system advice and guidance; and initiating the appropriate IT escalation processes where required.
For more information please contact: Karl Barrick 01159 709588
What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.
Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.
97% of the workforce in a recent staff survey said they were proud to work for Framework.
Framework is an Equal Opportunities Employer. Registered charity No: 1060941.
As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application
NO AGENCIES PLEASE.