IT Support Technician
25th October 2019
£25000 - £25000
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IT Support Technician
Fitzrovia, London, W1T
Are you a junior IT support professional looking to increase your experience? Or maybe you're a gamer or tech lover who's looking to turn your passion into an engaging career?
If so, this is an amazing opportunity to join a company that will invest in your future with their business.
Our client is a dynamic IT support company focused on providing continuous uptime to the restaurant, entertainment and wide hospitality industry.
Firmly at the forefront of this niche sector, they have partnered with Microsoft, Cisco and HP and have strong relationships with some of the biggest solution providers serving the restaurant sector.
They're now looking for an IT Support Technician to join their team and provide an excellent service to customers.
- Salary of up to £25,000 per annum
- 28 days' annual leave including Bank Holidays
- Great office environment
- Gain industry qualifications
In this exciting role, you will discover that our client provides outstanding support and all the training you need to make a success of your role.
You'll be working in a relaxed, fun and sociable environment undertaking on-the-job training and learning as you go from experienced professionals. There's a break room where you can relax on a sofa and talk gaming with your colleagues. The team love to go on nights out for dinner and drinks with the occasion bowling session thrown in, and there's always something going on after work, be it online or in person.
Our client's customer base is mostly in the hospitality sector, so you won't take calls from screaming lawyers or bankers who want everything done ‘yesterday' and you won't find a suit in sight in the office.
What's more, once into your role, if you wish to gain qualifications, the company will sponsor you through your professional exams to gain Microsoft or CompTIA certifications.
As an IT Support Technician, you will be tasked with providing IT support to customers.
As part of a front-line team, you will log incidents and requests and aim to resolve around 60% of issues and queries via the phone.
Your day-to-day activities will include:
- Installing computer hardware, operating systems and applications
- Remotely monitoring customers' systems and networks
- Resolving and diagnosing issue remotely, via the phone or at customers' sites
- Responding to call-outs within agreed timescales
- Building relationships with customers
To be considered as an IT Support Technician, you will need:
- A minimum of six months' IT support experience OR a proven passion for technology
- Great problem-solving skills
- A strong focus on customer service
- A close attention to detail
Other organisations may call this role 1st Line Support Technician, Helpdesk Support Analyst, Service Desk Technician, IT Support Advisor, Technical Support Advisor, Trainee Support Technician, or Junior Support Desk Technician.
Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you are ready to take your next step as an IT Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.