Technical Support Engineer - IP
24th October 2019
£50000 - £60000
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Technical Support Engineer (WebRTC IP VoIP SIP). Looking for an opportunity to utilise and improve your technical support skills? You could be joining a technology driven, cloud based communications company, progressing your career and enjoying a range of perks from paid for training and career development through to games rooms, free breakfast / lunch and flexible working opportunities.
As a Technical Support Engineer you'll provide first class technical support to strategic clients who reply on their real-time communication APIs and SDKs as well as managing customer bespoke projects, initiatives and tasks, partnering with Sales and collaborating with software engineers.
Experience of investigating, troubleshooting, diagnosing and resolving technical issues related to IP based network technologies
Good knowledge of IP-based real-time multimedia communication technologies and protocols including WebRTC, WebSockets, SIP, RTP
Logical mindset, with natural curiosity and a love of problem solving
Ability to capture and pro-actively share knowledge with clients who prefer to address their own issues without having to contact support
Experience supporting or integrating APIs or SDKs
Familiar with building applications on iOS / Android
Excellent written and verbal communication skills collaborative and keen to share knowledge / mentor
As a Technical Support Engineer you will earn a competitive salary (to £60k) plus bonus and benefits.
Apply now or call to find out more about this Technical Support Engineer (WebRTC IP VoIP SIP) opportunity.