2nd Line Desktop Support

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My client an independent body, set up by the British Parliament are looking to recruit an IT Helpdesk Officer. The role is a 12 month fixed term contract based in London. You will be expected to provide a Helpdesk and Desk side support service to the client's users of IT and to ensure that their systems function effectively in a trouble free manner. To help the clients staff make the best possible use of their IT systems.

Some of your responsibilities will include-

*To work on a busy IT helpdesk providing telephone and desktop support to 150 staff, over 4 sites and full time home workers.

*To troubleshoot and resolve day to day IT problems (Helpdesk and Desktop Support)

*To be responsible for logging queries and problems in the IT Helpdesk System.

*To take ownership of IT problems and to make sure that they are resolved within agreed timescales

*To assist in the client's hardware replacement programme configuring PCs and other equipment

*To ensure that the client's MFD's perform satisfactorily and are kept supplied with consumables

*To provide advice, guidance and basic one-to-one training in the use of the client's IT

Key Requirements-

*Experience in an IT support role with desk side face to face support

*MS Office 2013/2016 or Office 365 expertise

*Knowledge of MS Windows 10

*Knowledge of MS Exchange 2016 Administration

*Knowledge of PC/Laptop Installation, maintenance and troubleshooting

*Knowledge of iPhone and/or mobile computing solutions with device management

*Knowledge of VMWare and Virtual PC environment

*Knowledge and troubleshooting experience of IP telephony systems

*Knowledge of remote support software, Dame ware, Team Viewer, VNC.

*Ability to diagnose and resolve everyday technical problems in the hardware and software used by the client.

*Ability to communicate solutions to technical problems in a simple non-technical way to users

Desirable-

*Part-Qualified or Qualified Windows 7/10 MSCA or equivalent experience

*Knowledge of printer installation, maintenance and troubleshooting

*Knowledge of MS Sharepoint & MS CRM

*Able to establish professional working relationships with colleagues.

If interested... Apply Now !

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