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1st Line Support / Service Desk Support / Application Support

Premium Job From REED Global
Recruiter: REED Global
Listed on: 24th October 2019
Location: Newcastle Upon Tyne
Salary/Rate: £20000 - £22000
Type: Permanent

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1st Line Support / Service Desk Support / Application SupportLocation: Newcastle
Salary: Up to £22K
Type: Permanent

I am working with my client to source an individual from a strong 1st Line Service Desk / Application Support background with excellent customer service skills and a legitimate passion for IT / Technology. This company works with a range of well known global clients and they are looking for a team member who is keen to learn and progress.
As expected with a role of this nature, candidates will have experience within a service desk support role with experience managing service requests using a ticketing system while supporting both Windows and Mac devices.
Candidates will be able to write user and tech guides along with standard operating procedures and will have knowledge or experience of SQL.Required SkillsExperience managing service requests in a ticketing systemWriting user and tech guidesSQL knowledge or experienceExperience supporting both end user Windows and Mac devices.Experience being in a customer facing roleWorking to deadlines with great organisation skills
With excellent opportunities to progress internally, candidates with a legitimate interest within technology and development would be highly advantageous.Benefits include:Opportunities to work globallyLearning and development schemesOpportunities for promotion from within the companyA fun and vibrant company cultureFree breakfast
My client is looking to interview ASAP - Please submit a CV to obtain further information.