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Infrastructure Manager

Premium Job From Royal London - AMS
Recruiter: Royal London - AMS
Listed on: 24th October 2019
Location: Edinburgh
Type: Permanent
Start Date: 2019-10-24

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Founded in 1861, we're the UK's largest mutual life, pensions and investment company. Our award-winning customer service and our mutuality means we can give customers that little bit more, and you can trust us to be there for you when it counts.
Infrastructure Manager
Permanent Contract
Closing date - 7th November 2019   
At Royal London we want to attract the best talent to help us achieve our vision of becoming the most trusted and recommend financial company in the UK.
We are the largest mutual life, pensions and Investment Company in the UK, with Group funds under management of £118.9 billion and latest ProfitShare pay out to members of £142 million.  Group businesses provide around 9.0 million policies and employ 3,976 people (figures as of 05 Feb 2019). 
We have an existing opportunity for an Infrastructure Manager to join our Service Delivery & Operations family within the wider Group Technology and Change area in our Edinburgh Office.
The main purpose of this role is to deliver a stable IT infrastructure and providing a quality support service and to optimise the IT estate for the benefit of the Royal London Group.
We are looking for an experience Infrastructure Manager who has experience within managing a Database administration team, or a strong technical engineer within this area who is has a keen interest in moving into a management position.
What will you be doing

Support for the Infrastructure and services delivered by Service Delivery & Operations.
Supports the Leadership team in delivering Infrastructure Technology change
Commercial responsibility around contract management
Staff management including performance management & development planning (circa 15 employees)
Demand management & planning (Run & Change)
Resource assignment / escalation
Supporting with Recruitment - with the exception of the technical evaluation
Incident management
Ensuring that repeating incidents have problem records & workaround instructions
Problem management (Root cause)
Infrastructure Estate maintenance
Relationship management within GTC & with the Business
Infrastructure Risk & Audit management - owning & actively managing all relevant controls & audit points
Ensuring all weaknesses are actively managed
Business Service capacity reporting
Supporting Infrastructure Disaster Recovery

What we're looking for

Technical experience within working on Database administration or managing this area is essential
Service Management (ITIL Foundation required, ITIL Manager preferred)
Practical application of ITIL principles in a business environment
Experience of Service Management in complex operating models spanning business, several internal IT teams and several outsourced suppliers in one Service Line
Experience of the operation of financial businesses
Experience of Disaster Recovery planning and management
Knowledge of Capacity planning and reporting
Experience of staff management (circa 6 as a minimum)
Operational and service improvement experience
Practical application of ITIL principles in a business environment
Excellent people and workload management skills.
Experience in a highly operational role with high rates of change
Ability to understand complex IT Infrastructure technologies and work closely with IT subject matter experts
Ability to translate business objectives into technical requirements and vice versa to a wide ranging audience
Experience of demand management between operational support and project delivery
Basic Project delivery and governance experience
Broad understanding in reviewing commercial contracts and statements of works
Operational and service improvement experience

Skills that will help you in the role

Experience with Unix, storage platforms, ESX/virtualisations is highly advantageous
Experience with interfacing between technical stakeholders and management level and understand the challenges of the team and managing expectations
Excellent personal skills that can be used to effectively interface, mediate, influence and facilitate at all levels.
High level of commercial focus, keeping commercial aspects in mind when taking actions and making decisions.
High level of conceptual thinking, understanding the underlying issues in complex problems, whilst working under high level pressure and time constraints.
High level of skills required to successfully explain and present complex technical information to a business audience

What we offer

We've always been proud to reward employees by offering a number of benefits
such as Pensions and Protection, Performance and role-related benefits, Lifestyle and Wellbeing 
Our culture comes from within, or to put it another way, it comes from our people. It's what makes Royal London a great place to work.
Our People Promise is something we live up to every day. We know we can rely on you, and you can expect plenty from us in return.
Glassdoor have ranked as among the best places to work and this year we entered the top 10 

We are an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills - whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.
We will consider flexible working arrangements for all our roles. We also welcome applications from individuals who have taken an extended career break.