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IT Support Analyst

Premium Job From REED Global
Recruiter: REED Global
Listed on: 23rd October 2019
Location: Fareham
Salary/Rate: £18000 - £22000
Type: Permanent

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1st / 2nd Line Support Technician /IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Helpdesk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support / Desktop Support/ First Line/Second Line Support/Service Desk Analyst/2nd Line Support/Desktop Support Type - Permanent Location - Fareham (Must be a driver with vehicle)Salary - Up to 22k - Plus competitive benefits package1st / 2nd Line Support Technician /IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Helpdesk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support / Desktop Support/ First Line/Second Line Support/Service Desk Analyst/2nd Line Support/Desktop Support Exciting opportunity has arisen to join a busy IT environment based in Fareham. The company requires an IT Support Analyst with the view to progress into a specialised technical area once they have built up their skills and experience.The role will start off by giving the candidate exposure to various areas of IT support, while also training them on a specialised technical area through a mix of being involved in new projects and formal training.The role will report to the IT Manager, in a team of five other IT professionals.The key areas of responsibility are as follows:Dealing with user or customer IT related queries, including filtering, distributing and actioning IT support needsProvide 1st and 2nd line support for CRM applicationsExploring new technology in a specialised area, such as CRM application workflow development, robotic process automation (RPA) scripting, cloud computing solutions, business intelligence analytics (PowerBI), programmatic end user solutions (VBA, Python, shell scripting), machine learning solution development (R or Python)Deploying end user solutions to deliver immediate benefitsProduction of testing and end user documentationLiaising with third party IT suppliers to deliver solutionsProviding hardware supportThe PersonThe successful candidate will be:AdaptableLogically thinkingCustomer delivery orientedDriven to progress into a specialist area of financial technologyWell organised and able to manage a busy work volumeHas a can-do attitudeIs not afraid to ask questions and challenge the status quoWilling to travel to our London and Bournemouth offices on occasions (20% travel)