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IT Support Analyst
Premium Job From REED Global
Recruiter: REED Global
Listed on: 23rd October
Location: Fareham
Salary/Rate: £18,000 - £22,000
Type: Permanent
Start Date:
Reference: X3-201197_1571829853_expired
Contact Name: Mia Ebsworth

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1st / 2nd Line Support Technician /IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Helpdesk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support / Desktop Support/ First Line/Second Line Support/Service Desk Analyst/2nd Line Support/Desktop Support

Type - Permanent

Location - Fareham (Must be a driver with vehicle)

Salary - Up to 22k - Plus competitive benefits package

1st / 2nd Line Support Technician /IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Helpdesk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support / Desktop Support/ First Line/Second Line Support/Service Desk Analyst/2nd Line Support/Desktop Support

Exciting opportunity has arisen to join a busy IT environment based in Fareham. The company requires an IT Support Analyst with the view to progress into a specialised technical area once they have built up their skills and experience.

The role will start off by giving the candidate exposure to various areas of IT support, while also training them on a specialised technical area through a mix of being involved in new projects and formal training.

The role will report to the IT Manager, in a team of five other IT professionals.

The key areas of responsibility are as follows:

  • Dealing with user or customer IT related queries, including filtering, distributing and actioning IT support needs
  • Provide 1st and 2nd line support for CRM applications
  • Exploring new technology in a specialised area, such as CRM application workflow development, robotic process automation (RPA) scripting, cloud computing solutions, business intelligence analytics (PowerBI), programmatic end user solutions (VBA, Python, shell scripting), machine learning solution development (R or Python)
  • Deploying end user solutions to deliver immediate benefits
  • Production of testing and end user documentation
  • Liaising with third party IT suppliers to deliver solutions
  • Providing hardware support

The Person

The successful candidate will be:

  • Adaptable
  • Logically thinking
  • Customer delivery oriented
  • Driven to progress into a specialist area of financial technology
  • Well organised and able to manage a busy work volume
  • Has a can-do attitude
  • Is not afraid to ask questions and challenge the status quo
  • Willing to travel to our London and Bournemouth offices on occasions (20% travel)