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Service Delivery Engineer
Premium Job From Michael Page
Recruiter: Michael Page
Listed on: 22nd October
Location: Edinburgh
Salary/Rate: £30,000 - £35,000
Type: Permanent
Start Date: 22/10/2019
Reference: 14056434/001_1571764720
Contact Name: Craig Drummond

Work for a multinational logistics organisation in the heart of Edinburgh. Report into VP level within a flat and dynamic leadership hierarchy.

Client Details

A truely global logistics company with a foot print stemming from the UK and spanning the States' to Australia.

Description

  • Prioritise continuously in accordance with the understanding and validation of business problems and needs

  • Own the backlog: Manage stakeholders. Maintain a pipeline of existing and upcoming products and features.

  • Works closely with other Technical Product Managers to drive best practice in IT Service Delivery across the company

  • Works closely with shared service/group resources to define branch services and solutions

  • Demonstrate ability to influence customers and product owners and delivery teams through persuasion and influencing.

  • Passion for creating an exceptional user experience using technology solutions

  • Work with cross-functional teams (technical and non-technical resources) to deliver features and solutions

  • Finding ways to resolve blockers to deliver the required features by collaborating with business and technical teams.

  • Engage with the infrastructure teams (both internal staff and external contractors and suppliers); facilitate discussions, provide clarification, requirements acceptance and refinement, testing and validation; contribute to design activities.

  • Be responsible for seamless integration and alignment of perspectives from a broad set of stakeholders: Branch Managers, Product Managers, Technical Engineers, Business leaders, Supplier Teams, Enterprise Architects

  • Demonstrate ability to influence business/customers, product owners and delivery teams through persuasion and influencing

Profile

  • Strong understanding of IT Service Management Processes across Incident, Request, Change, Knowledge Management
  • Good grasp of technical concepts across WAN connectivity, LAN connectivity, Voice, Print and Client Computing

  • Previous experience in deploying and managing adoption of the Office 365 suite to maximise collaboration tools across the company

  • Ensures understanding of issues and presents clear rationale. Able to speak to mutual needs and win-win solutions. Uses two-way communication to influence outcomes and ongoing results

  • Strong oral and written communication skills

  • Strong interpersonal skills

  • Strong technical & design knowledge

  • People management, considering personnel development and performance management

  • History of working with vendor resources, with experience of contract management and managing engagements to defined statements of work.

Job Offer

Work for a multinational logistics organisation in the heart of Edinburgh. Report into VP level within a flat and dynamic leadership hierarchy. Competitive salary and benefits.



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