Online since 1999 | 10,920 IT Jobs Live NOW
IT Support - Technical Support - 1st/2nd Line Support
Premium Job From REED Global
Recruiter: REED Global
Listed on: 22nd October
Location: Basingstoke
Salary/Rate: £22,000 - £25,000
Type: Permanent
Start Date:
Reference: X3-200196_1571744035_expired
Contact Name: Lou Whitfield

This job has now expired please search on the home page to find live IT Jobs.

IT Support - Technical Support - 1st/2nd Line Support based in Basingstoke. You will work as part of a large team and provide support to all internal and external users.

Role Specifics:

  • Providing support in the form of remote technologies, telephone and email.
  • Providing support for desktops, laptops, printers and network equipment.
  • Logging calls accurately in a call logging system, taking ownership, troubleshooting and escalating accordingly
  • Working independently on weekly assigned tasks
  • Ability to meet deadlines of new projects assigned to the Service Desk
  • Liaising with 3rd party support teams to resolve calls as soon as possible

Desired skills:

  • IT knowledge (familiar with O/S systems, Microsoft Office, printer configuration, email troubleshooting, use of Active Directory)
  • Fixing issues via phone and remote access to various hardware devices (PCs, laptops and printers)
  • Experience of using call management software
  • Excellent telephone manner and customer service
  • You will work within a technical business and be surrounded by technical individuals, you will be trained on multiple technologies.