Desktop Support - 2nd Line Support - Windows 10

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Our client is looking for a Desktop Support Analyst to start ASAP.  You will also act as second line support for other IT related areas, where necessary, providing support on local data network, telephony equipment and servers, patching of data and telephony networks, installation of telephones onto desks and back up of local servers.There will also be a requirement to carry out daily checks, monitor systems and be a conduit for issues arising in the business requiring resolution within IT, whilst also having the ability to recognise any issues and escalate appropriately, according to procedures, to both IT and other areas of the business.You must hold a valid driver's license with own transport as there may be travel between various offices.Skills & Experience

'€¢Windows 10 Rollout Experience'€¢Desktop Support'€¢2^nd Line IT support for all IT site user related calls, handling queries, faults and incidents of all kinds'€¢2^nd line support on local data network, telephony equipment and servers, patching of data and telephony networks, installation of telephones onto desks and the backup of local servers'€¢Windows 10 Migration'€¢Desktop/Laptop Refresh'€¢Exceptional Customer Service skills'€¢Ability to effectively manage hardware and software distributed to employees.'€¢Good communication and problem solving skills'€¢Ability to install, configure and troubleshoot desktop systems, workstations, laptops, printers in a diverse environment.

Keywords: Windows 10 Rollout Engineer - Windows 10, Desktop/laptop Refresh, KentThe role will include assistance in the production and compilation of management information and the administration of incident recording, tracking and documentation within a continuous improvement environment. An element of third party liaison will also be required in order to support end users and to actively contribute towards the highest possible levels of system availability.Please send CV's in the first instance for further details and JD. Interviews to be arranged ASAP.Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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