Problem Change Analyst - Hampshire


Premium Job From BCT Resourcing

Recruiter

BCT Resourcing

Listed on

18th October 2019

Location

Winchester

Salary/Rate

£175 - £175

Type

Permanent

Start Date

2019-10-18

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Problem Change Analyst

Hampshire

£175 per day

Whilst this role is a temporary position, for three months the successful candidate may be offered an extension following a successful contract. IT Service Desk experience would be an advantage but not necessary. We are looking for someone with excellent administration skills but are looking to move to a more challenging role.

Highly motivated

Able to work on own initiative

Good organisational skills

Ability to work under pressure

Excellent verbal and non-verbal communication skills

Good influencing and negotiation skills and work well with others

Ability to adapt approach to suit the circumstances

Confident in data analytics and management information evidence to support problem diagnosis and decision making

Main Responsibilities

Support the day to day running of the Change Management and Problem Management process.

Review and validate Change records to ensure that they are correctly categorised, approved, and that they contain a sufficient level of information on the risk and impact to the business.

Assist with Identifying, classifying and prioritizing Problem records, analysing trends, resolving root causes and implementing solutions.

Monitoring the progress of change and problem records.

Support teams within the IT Department in their management of Problem and Change management.

Essential Qualifications

5 GCSEs (grade A-C) or equivalent including Maths and English.

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