2nd Line IT Support Analyst- INSIDE IR35- £146 Per Day


Premium Job From REED Global

Recruiter

REED Global

Listed on

18th October 2019

Location

East London

Salary/Rate

£146 - £146

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Our client based in East London and are looking at filling some interim positions, they currently require some 2nd line support staff for customer IT support.Please note this role will be providing BAU support for our client during a busy time but the first 2-3 weeks require someone to carry out an End User Device survey / inventory of one of our clients buildings. This is over 4 floors in multiple offices. You will be giving a floor plan and building number, and will need to ask questions about end user devicing, a written inventory into a spreadsheet in a particular format and then will be put into the CMDB.After first 2/3 weeks the role will involve: Troubleshooting 2nd Line IT issues

· Troubleshooting of Windows Desktop 7, 8 and 10, Exchange (Outlook) and Office products

· Supporting desktops

· basic network troubleshooting

· Installing authorised software

· Liaising with developers and 3rd parties to report incidents or issues and manage these through to resolution

· To follow all procedures

· Creating and updating customer facing documentation

· Ensuring security and upgrades are applied to desktops, laptops and kept up to date

· Ensuring all users are maintained and updated within the ticketing system

· Ensure equipment inventory is updated and maintained

· Providing recommendations for clients where appropriate

· Performing basic administrative support duties, as required, to meet specific operational objectives

· Performing miscellaneous job-related duties as assigned by Head of Service Delivery, or another Manager

· Providing assistance and support to colleagues in IT related matters

· Provide an excellent standard of customer serviceSuccessful Candidate Must Have:

· Minimum of 2 year of experience working as 2nd Line Support Engineer in customer facing environment

· Experience of using a full support desk ticketing system essential

· Microsoft Certified Professional (MCP)

· ITIL Foundation Certified

· Thorough understanding and troubleshooting of Windows Desktop XP, 7, 8 and 10

· Thorough understanding of standard enterprise applications:Outlook 2007, 2010, 2013, 2016

Microsoft Office Suite, 2010, 2013 and 2016

Understanding of basic client connectivity and networking:

· Ability to deal with customers a professional manner

· Ensuring that a high level of customer service and support is provided to all internal and external customers

· Excellent communication skills

· Excellent telephone manner

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