Lead ICT Support Officer
Recruiter
webrecruit
Listed on
16th October 2019
Location
Slough
Salary/Rate
£26638 - £29980
Type
Permanent
Start Date
2019-10-16
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Lead ICT Support OfficerSlough, BerkshireDo you have ICT experience, an eye for analyses and enjoy problem solving? Looking to join a friendly team and make a positive, lasting impact with a leading charity? If so, read on.As the Lead ICT Support Officer, you’ll be part of a friendly onsite team of IT professionals who provide 1st to 3rd line support to our 220 staff based in Slough, as well as remote support for satellite staff and home workers.You’ll provide 1st line support, both face to face and over the phone, as part of the team and be the lead in analysing calls, lead on the quality of delivery of an efficient helpdesk system, ensuring cases are effectively handled and route causes identified and managed amongst the team.Your key job responsibilities will be:
- Providing friendly and knowledgeable 1st line support both face to face and over the phone
- Installing, testing and maintaining hardware, software and SOS
- Evaluating hardware and software, ensuring they meet requirements and specifications
- Managing the helpdesk system, analyse the calls, spot trends and track KPIsYour technical background:
- Experience of working in an ICT service desk environment
- Excellent knowledge of Microsoft Windows operating systems (8.1 and 10), Microsoft Exchange and Active Directory
- Good knowledge of supporting Office 2016/19/365
- Experience with networks (LAN, WAN) and patch managementYou’ll love this job if you’re:
- A great communicator with good customer care skills
- Good at working within a team
- Good with problem solving
- Someone with an avid interest in new tech and a desire to investigate and research new servicesWe’re eager to hear from you if you’ve worked as an IT Support Technician, Customer Service Executive, Customer Service Advisor, Customer Support Advisor, Technical Support Advisor, Service Desk Technician or IT Helpdesk Technician.Why NFER?NFER’s mission is to improve outcomes for future generations everywhere and to support positive change across education systems. We do this by creating and sharing robust research and insights on education policy and practice, informing policymakers and other key decision makers, and strengthening practice in the classroom. As the UK’s leading independent provider of education research, we are a not-for-profit organisation, with an income of £20+million and 250 staff.- Competitive salary of £26,638 - £29,980 per annum
- Generous pension scheme
- Free parking
- 30 days’ holiday per year plus Bank Holidays + 4 additional days allocated by NFER
- Excellent support for professional development
- Great work/life balanceNFER is a not-for-profit organisation and an equal opportunities employer, welcoming applications from all sections of the community.So, if you are looking for a fresh, new challenge as a Systems Engineer, apply via the button shown.Applications are to be submitted by midnight on 3rd November 2019.This vacancy has been placed by Webrecruit on behalf of NFER.
