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EUC Converged Communication Engineer
Premium Job From Dixons Carphone
Recruiter: Dixons Carphone
Listed on: 16th October
Location: Sheffield
Salary Notes: Excellent
Type: Permanent
Start Date: ASAP
Reference: 20329_expired
Contact Name: Dixons Carphone

This job has now expired please search on the home page to find live IT Jobs.


A self-motivated individual who can pick up new technologies and tasks quickly. You will be reporting into the Converged Communications Manager, responsible for the delivery of the Converged Communications Function which encompasses all aspects of telephony technologies. This includes Avaya, BT Inbound Architect, Genesys and Skype for Business providing support for our head offices, call centres and remote sites.
 
As part of this role, you'll be responsible for: 


Working as part of a small team of engineers, responsible for managing incidents, changes in line with defined ITIL process across telephony-based platforms in particularly Avaya CM, Elite ACD and Skype for Business.

Planning and the delivery of Converged communications services

Understanding future requirements and delivery successful change

Ensure systems are available, patched and proactively managed

You will need:

  • Contact centre telephony experience
  • Knowledge of Avaya, Skype for Business, Verint, Alcatel, Asterisk and Cisco are a distinct advantage
    Experience of working with Avaya CM, Session Manager, Avaya WFM and Avaya Contact Recording.
  • Windows Server skills essential Linux skills desirable.
  • Experience of working with IVR platforms
  • Service oriented and customer focused with ITIL foundation qualification preferred
  • A good technical understanding of networking set ups & technologies (MPLS, VPN, LAN, WAN etc)
  • Experience of video conferencing technology
  • Avaya qualification preferred

We're one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including: 

Private medical Insurance
Onsite gym
Subsidised canteen
Flexible working
Pension scheme 

Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you'll have access to additional e-learning resources to really see your career develop in the way you want. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.