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Technical Account Manager / Technical Sales Consultant

Premium Job From BluetownOnline Ltd
Recruiter: BluetownOnline Ltd
Listed on: 15th October 2019
Location: Wooburn Green
Salary/Rate: £25000 - £38000
Type: Permanent
Start Date: ASAP

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Job Title: Technical Account Manager - IT Service DeliveryLocation: Wooburn GreenSalary: CompetitiveJob type: Full time, PermanentThe Company provides IT support services to over 400 clients ranging from small businesses, up to nationwide corporates. Their clients include well known companies as well as education organisations and over twenty charities. They have built their success on providing the highest level of service to form productive long lasting partnerships.They are currently going through a strong period of growth and looking for great people to join their fantastic team in Wooburn Green. They work exceptionally hard in a rewarding and fun environment.Candidates must have excellent customer service and troubleshooting skills. A real passion for technology and support are essential.This is a great opportunity to join a growing organisation with opportunities for progression and training.The Role:Attend external client review meetings as required. Understand the client's requirements and upsell new services as appropriatePrepare visit reports, sales and support quotesServe as the main contact for the client, suppliers, external partners and internal teamsEnsure high quality standards in all client deliverablesTranslate client requests and requirements into detailed and sometimes technical instructions for project, delivery and helpdesk teamsPartner with the client and internal project delivery team to resolve identified project issuesDay to day business relationship management and issue handlingPerform lifecycle management of customer renewals and ensure any additional renewals are documented for future opportunities.Maintain an excellent working knowledge of the IT industry and any technology advancesThe Candidate:The candidate should have experience in some of the following:An enthusiastic, experienced user of technology productsReport and quotation experience with excellent written and verbal communication skills, with very good attention to detailWide-ranging/current (ideally technical) experience across diverse organisations/market sectorsYou should be able to demonstrate the following:Strong customer service skillsExcellent and effective team player that can work across teams and take ownership of person actionsProfessional appearance and strong interpersonal skillsProactive approach to improving the quality of service we provideRemaining calm and focussed under pressureSolutions thinker to issues and problemsAbility to build strong relationshipsWhat's on offer:Competitive salary based on qualifications and experienceIncentivised trainingContributory pension schemeSavings around childcare, gyms, technology, cars, vouchers, cups of coffee, cinema tickets and discounts in restaurants.Holiday entitlement 20 days plus bank holidays. Employees are awarded with an extra days leave for each complete year of service, up to a maximum of 25 days. Employees who are with them for ten complete years receive two additional days leave.Buy and sell holiday schemePlease click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the relevant experience or job titles of; IT Sales Coordinator, Technical Sales Executive, Web Designer, Technical Account Manager, Sales Executive, Software Solutions Architect, IT Technician, IT Service Desk Technician, IT Services Manager, IT Desk Support, 1st Line Support, IT Manager 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, IT Trainer, Support Technician, IT Support Engineer, 1st Line Support Technician, Software Engineer, Technical Support, IT Support, Helpdesk Support Technician, Helpdesk Support, Fault Desk, IT Systems Engineer, IT Systems Technician, IT Systems Support may also be considered for this role.