IT Service Desk Analyst Team Leader (1st Line)

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IT Service Desk Analyst Team Leader (1st Line)Working for a property firm based in LondonClient DetailsMy client is currently looking for a IT Service Desk Analyst Team Leader (1st Line)r to join their growing team in the heart of London. The ideal candidate will have some experience and knowledge of managing within the IT Service Desk sector prior to applying for this role.DescriptionIT Service Desk Analyst Team Leader (1st Line)To provide team lead of the 1st line IT technical support to all internal users from all their sites and remotely based Home Workers.To provide support on IT Project & Network Supervisors on/off siteHardware configuration either new or old systemsTo be able to self-sufficient, organised and target drivenGreat communications skills verbal/ written.To record all IT related queries and issues reported to the Service Desk by telephone or in person by users as incidents in the call management system.To monitor and respond to automatically logged incidents within the call management system.A knowledge of Microsoft operating systems and applications is required.The role requires a good IT technical knowledge combined with excellent troubleshooting & problem solving skills along with strong customer service skills with the ability to work under pressure in a professional mannerProfileIT Service Desk Analyst Team Leader (1st Line)Team lead desktop Support (1st Line IT Support)Windows and MacOrchard, QL,, Universal and IBSOffice 365PC hardware (Laptops, desktops, Printers etc.)Microsoft Exchange 2010/2016IP Video ConferencingHardware and software troubleshootingWindows XP/7/10ITIL knowledgeDBS checkJob OfferUp to £32,375 plus benefits