Technical Change Manager
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Requirement Description
*Coordinate with all the relevant System Managers to identify all the monitoring data to be included in the dashboard;
*Design and develop a centralized Management /Planning Tool to integrate the Scheduled/Planned maintenance and Uplift Program with the current DCIS Asset Status and the Customers' Requirements;
*Coordinate with sites for Routing and Switching elements centralisation, standardisation and best practices;
*Coordinate with all the stakeholders and the Customer to improve all the Report activities related to the DCIS SLA;
*When assigned to support a project/product, be responsible for frequent internal coordination with project teams, Project Leaders and Product Managers;
*Contribute to development of CIS concepts and processes in support of military functional domains.
Skills and Experience
*A Bachelor of Science (BSc) degree at a nationally recognised /certified University in a technical subject with substantial Information Technology (IT) content and 2 years post-related experience.
*The lack of a university/college degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency; that is, at least 2 years extensive and progressive expertise in the duties related to the function of the post.
It is essential that the incumbent has the following experience/education:
*At least two years of experience in Relational Data Base Management System as designer and developer;
*A minimum of two years' experience with the configuration and operation of Network Monitoring and Event Management systems;
*Minimum qualification of ITIL Foundation;
*Very good knowledge of Transmission and Telecommunication Systems Engineering and the associated aspects;
*A high level of knowledge of network, system and application level troubleshooting techniques;
*Sound knowledge of communications protocols and practical experience of using diagnostic test equipment;
*Working knowledge of TCP/IP protocols;
*Experience in Service Management processes for Incident Management Change Management and Service Fulfilment;
*Experience in customer support, user incident handling;
*Experience of preparing technical documentation and Standard Operating Procedures.
*It is desirable that the incumbent has the following experience/education:
*Sound knowledge of communications protocols and practical experience of using diagnostic test equipment;
*Familiarity with military Networks and data systems;
*Experience with integrating communications systems with Active Directory and PKI technologies;
*Demonstrable evidence in maintaining knowledge of advances in Information Technology;
*Prior experience of working in an international environment comprising both military and civilian elements;
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.