2nd Line Support Engineer - Windows Server, Group Policy, AD.
Recruiter
Evolution Recruitment Solutions Ltd
Listed on
14th October 2019
Location
Basingstoke
Type
Permanent
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You will be joining the 2nd tier support team, looking after the biometrics project of a government client. You will be the initial line of investigative resolution for any incidents passed from the 1st tier support team. Good knowledge of your working remit is essential, with the recognition of when to escalate of paramount importance.General, day to day responsibilities will include:
Reception, investigation, resolution or escalation of any incidents passed by first tier support.Act as knowledge base with technical input into service management reports.Provide technical input and share their skills with members of the first-tier support team to reduce number of incident escalations.
Key Skills
Demonstrable, working knowledge of Windows Server versions (2016 preferable)SCCM
The Company
This is an opportunity to join a multi award-winning organisation with a proven track record for investing in their employees. My client boasts an impressive training budget, with projects that are some of the largest and most technically innovative solutions that can be found in the world. You will work with the latest technology developing ground breaking solutions to everyday problems.
You will not only get exposure to exciting technology and projects. You will also become part of a unique culture, where you will genuinely feel part of something greater. There is a focus on building lasting relationships within the business, and also supporting your aspirations whatever they may be. There are a variety of policies and procedures in place to ensure that you are helped in becoming the best you can be.
Apply
Due to the nature of the work, to be eligible all candidates must be willing to go through both SC and DV level security clearances. Those without current SC/DV level security clearance may have a delay in start date.