Senior Service Desk Analyst (Lead) - Investment Manager

This job has now expired please search on the home page to find live IT Jobs.

Senior Service Desk Analyst (Lead) - Investment Manager We are exclusively partnered with a global Investment Manager, who are are looking to recruit a Senior Service Desk Analyst (Lead) and will be supporting over 500 users across international offices. Client DetailsInvestment Manager, Financial ServicesDescriptionSenior Service Desk Analyst (Lead) - Investment Manager We are exclusively partnered with a global Investment Manager, who are looking to recruit a Service Desk Analyst and will be supporting over 500 users across four international offices. The Service Desk Analyst is the first point of contact between end users and the Technology department. The Service Desk Analyst is responsible for recording the details of reported IT service issues and service requests, and working to either restore service as quickly as possible, or alerting and/or escalating them to the appropriate specialist support groups. The position requires technical troubleshooting abilities and excellent customer service skills. Separate to day to day Service Desk activities you will;Handle the voice infrastructure in the UKBe the contact for local infrastructure and network work with the infrastructure teamBe the lead for the office dealing with third party providers Duties and ResponsibilitiesTo provide technical support; answering support queries either onsite or via phone or email To maintain a high degree of customer service for all support queries and adhere to all service management principleTo take ownership of user problems and be proactive when dealing with user issueTo log all calls on the call logging system and maintain full documentation Respond to enquiries from users and help them resolve any hardware or software problems ProfileWindows 7/10 and other MS technologiesPractical VMWare (Vsphere and/or Horizon View) experienceComp TIA A+Previous Service Desk experienceCisco telephony, AV and video conferencing skills, Webex/ZoomMS, Cisco, VMware technical training and/or certifications are a plusActive Directory & Exchange Windows Office 2010, 2013 and Office 365/2016Mobile Device Management (MDM) - Ideally IntuneGood understanding of networkingService Desk, ServiceNow (Desirable)Video Conferencing systems Ability to work independently as well as part of a worldwide teamExcellent communication and interpersonal skillsExcellent stakeholder management and engagement skills (you will be dealing with VIP's on a daily basis) Ability to problem solve methodicallyExperience of working in highly regulated environments, ideally within UK Financial Services (Desirable) Worked in a local or global user base in the region of 250 - 600 usersITIL accredited (Desirable) Job OfferExcellent exposure to a 500 users across international officesExcellent exposure to different technology and InfrastructureOpportunity to travel internationally Location: Mayfair W1, London Benefits: £40,000 - 50,000 + 10-25% Bonus + Dental + Bupa Healthcare + Pension