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Support Engineer
Premium Job From Nigel Frank International
Recruiter: Nigel Frank International
Listed on: 12th October
Location: Godalming
Salary Notes: Negotiable
Type: Permanent
Start Date:
Reference: 10103_1570906810
Contact Name: Rebecca Pringle

Support Engineer - Surrey - Up to £45,000

You will work closely with the operations and development teams throughout the support life-cycle and will concurrently manage several incidents and requests at any given time carrying them through to a successful conclusion.

Main responsibilities

  • Ensure an exemplary level of customer service is provided to all customers.
  • Troubleshooting issues in relation to our SaaS based product. This is a .NET based application that tightly integrates with Office 365 and is built upon Azure based cloud infrastructure.
  • Ownership of level 3 support tickets.
  • Liaising with clients & internal teams on status, updates and deployments.
  • Creating and updating internal knowledge base articles.
  • Identify opportunities for increasing client satisfaction, process improvement and efficiency.

Knowledge, skills and experience needed for the job

  • Deep understanding of troubleshooting web based applications hosted on the Microsoft stack.
  • Experience administrating and working with Microsoft SharePoint Online or other Office 365 services.
  • Working knowledge of cloud based infrastructure.
  • Understanding of supporting technologies including SQL & Azure.
  • First class communication and presentation skills, both oral and written.
  • PowerShell scripting.
  • Microsoft SQL scripting.
  • Previous experience to the Microsoft coding stack is advantageous.
  • Understanding of deployment/release technologies such as Octopus Deploy.
  • Experience of working with formal Change Control

Required attributes

  • Excellent communicator, confident, clear and able to concisely make a point, and enjoys planning and documentation
  • Confident, yet calm. Able to inspire the team around you and your customers
  • Ambitious high achiever. Strives to achieve highest possible goals from a personal and professional perspective.
  • Strong team worker. Will seek to achieve harmony across peers and within a team in face of difficult priorities.

Call [Telephone number removed] to discuss the role further

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