1st Line IT Helpdesk - Oldham - Oldham

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1st Line IT Helpdesk

Oldham

£20,000 - £25,500 per annum

We are looking for 3 x IT Helpdesk Analysts to join a customer-focused organisation based in Oldham.

In this role you will be reporting into the IT Help Desk Team Leader, where you will be responsible for:

* Management of IT Incidents

* Deliver 1st Line Technical Support resolving appropriate incidents and recommending solutions and workarounds, to provide customers with a quick return to service.

* Management of Requests received during the shifts period of responsibility

* Support to the effective and efficient management of the introduction of new Services, the Transition of Services from projects into the operational IT Estate, and the effective delivery of Problem and Change Management within IT Services.

* Support to the coordination of all Communication between IT Services and the business

* Support to the coordination of the collection of IT Services Management Information and Key Performance Indicators

* Liaise with customers to establish their service requirements supporting a continuous approach to Service improvement.

You will have the following skills:

* Good knowledge of IT services delivered within a corporate environment

* Customer service experience

* Excellent prioritisation skills

* Knowledge of Incident management

* Knowledge of Problem management

* Knowledge of Request Fulfilment

* Able to maintain good supplier relationships

* Excellent oral and written communications