MI Analyst - Service Reporting


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

9th October 2019

Location

City Of London

Salary/Rate

£400 - £450

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Spring Technology is currently looking for an experienced MI Analyst. This is a 6 month contract based in either Birmingham or London.

Specialist Knowledge Infrastructure & Operations

*Expertise in IT Operations Analysis and Reporting and IT Service Delivery based on industry leading frameworks of ITIL, ideally in an outsourced environment.

*Knowledge of the company and supplier infrastructure, IT strategy and supporting operational processes and practices, with a particular depth in the service towers for which responsible.

*SLA/OLA Creation monitoring, communication and escalation

*Understanding and implementation of governance within the IT function.

*Creation and development of Service Improvement Plans

*Relationships development

Specific Experience

- Key experience of IT Service Management and Business Process reporting in an outsourced environment.

- Direct experience of analysing and reporting on supplier performance.

- Detailed knowledge and experience of SLAOLA development and management.

- High level understanding of business strategy / objectives / structure / market place.

Please send your CV now to apply !

Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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