Service Desk Analyst - Experienced


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

9th October 2019

Location

Milton Keynes

Salary/Rate

£13 - £16

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

IT Service Desk Analyst - £16.50p/h 3 Months Contract - Milton KeynesMicrosoft Windows, Active Directory, MS Office, Outlook, SLA's, Service DeskWell known Organisation based in the Milton Keynes is currently seeking 2 x IT Service Desk Analyst to support weekend hours on a 3 months initial contract. Your role as the IT Service Desk Analyst will be to provide phone based IT support for all end users including but not limited to the support of laptops, desktops, mobile devises and technologies including Active Directory, Windows 7/10, Office 365, Email, File recovery, Profile rebuilds etc.You will action technical incidents and requests, and where appropriate, provide an interface for your IT Service Desk, Incident Management, Change Management, Problem Management and Service Delivery Management functions.Assists in the resolution of Incidents and Requests and it the front line for all IT user related queries, you will ensure that escalations and resolutions in accordance with Service Level Agreements are met. ESSENTIAL SKILLS WILL INCLUDE: Microsoft Windows TechnologyDesktop, Service Desk or Helpdesk experienceWorking to SLA and KPI requirements Ensuring all internal and external SLA's are metActive Directory & support including administrationApple Mac SupportMobile device support (Android, Blackberry, Windows, iOS mobile devices configuration and support.)Knowledge of Microsoft applications (Windows XP/7, Office 2007, Office 365 etcAn understanding of ITIL is advantageous.The ability to understand and manage customer business requirements.Must be able to show proven experience of implementing desktop support best practises.Inventory and software deployment methodologiesPC hardware support (HP/Lenovo/Dell Hardware and Software break-fix)Mobile device support (iOS, Android, Blackberry, Windows mobile devices configuration and supportSHIFTS ARE 7am-3pm, 9am - 5pm 10am-6pm and 2pm - 10pmThis is an excellent role for an enthusiastic IT Engineer who wants to take ownership for technology.

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