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IT Support Engineer / IT Technician - Primary Schools

Premium Job From BluetownOnline Ltd
Recruiter: BluetownOnline Ltd
Listed on: 7th October 2019
Location: Watford
Salary/Rate: £20000 - £25000
Type: Permanent
Start Date: ASAP

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Job Title: IT Support Hero - Primary Schools
Location: Onsite at Primary Schools in and around Watford
Salary: £20,000 - £25,000 per annum
Job Type: Full time or Term Time only, Permanent
Please Note: Due to the immediate nature of the role the successful candidate will need to already be within Watford or the surrounding area.
This is a successful small Watford-based business looking for an IT Support Hero to join their team. For the last 15 years, they have been supplying Managed Services and IT Support to Primary schools in the area. Expanding through reputation and word of mouth, the Company provides trusted virtual IT management and technical support to the schools' management teams.
The Role:
As an IT Support Hero, you will be responsible for front line support providing onsite, telephone, email and remote support. You will be based at Primary schools in and around Watford.
Some support tasks can be carried out from home. Each day you will be visiting 2 to 3 schools. Every school has regular weekly visits of approximately 2-3 hours during term time. Large project and installation work is carried out during school holidays.
"Must Have" Practical requirements

Own car and full clean driving licence
Eligible to work in the UK
Must be able obtain DBS check for all successful applicants
You must be able to provide a clear Disqualification Declaration
DIY skills a definite plus

The person they are looking for:

The ideal candidate is at the early stages of their career with one or two years of experience
Someone who enjoys variety and challenge in their job
Has excellent communication and listening skills
Possesses strong time-management skills and the ability to set priorities
Enjoys helping other people and is friendly, positive and confident
Is prepared to go ‘the extra mile' and is patient, approachable and flexible
Someone inquisitive who ‘owns the problem'
Looks for opportunities of improvement in both the schools and the company
Is able to take direction and works both independently as well as with team members
Has good diagnostic skills, a methodical approach and attention to detail
Someone with a genuine interest and enthusiasm for technology

Technical requirements
They are looking for someone to be able to make an immediate contribution, ideally with some experience in IT Support, however, initial training will be provided.
Basic requirements:

Windows 7/8/10 professional
Windows Server 2008/2012/2016/2019
Active Directory and Group Policy
General office applications (E.g. MS Office)
PC Hardware knowledge (replacing hard drives, power supplies etc.)
Networks (wired and wireless)
Software installation
Interactive whiteboards/projectors
Installation, configuration and maintenance of the above

Desirable skills:

Scripted installations
Visual basic programming
Google G-Suite
Apple IOS and app management
MS Office 365


Flexible working hours can be accommodated for the ‘perfect' candidate
20 days holidays per annum
Mobile phone, laptop and iPad provided
Being a key member of a dedicated team with exceptionally helpful colleagues
Varied and friendly work environment

Opportunity to train and learn new skills and to explore career opportunities
Personal development opportunities: where it is in line with business needs, the company encourages and supports staff to develop in other areas of their personal interest
Salary dependent on experience, knowledge and skills

Please click on the APPLY button to be directed to the company application page and fill in the short application form.
Candidates with experience of; 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Support, IT Customer Support Advisor, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Technician, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, 2nd  Line Support Technician may also be considered for this role.