IT Support Engineer / IT Technician - Primary Schools

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Job Title: IT Support Hero - Primary Schools

Location: Onsite at Primary Schools in and around Watford

Salary: £20,000 - £25,000 per annum

Job Type: Full time or Term Time only, Permanent

Please Note: Due to the immediate nature of the role the successful candidate will need to already be within Watford or the surrounding area.

This is a successful small Watford-based business looking for an IT Support Hero to join their team. For the last 15 years, they have been supplying Managed Services and IT Support to Primary schools in the area. Expanding through reputation and word of mouth, the Company provides trusted virtual IT management and technical support to the schools' management teams.

The Role:

As an IT Support Hero, you will be responsible for front line support providing onsite, telephone, email and remote support. You will be based at Primary schools in and around Watford.

Some support tasks can be carried out from home. Each day you will be visiting 2 to 3 schools. Every school has regular weekly visits of approximately 2-3 hours during term time. Large project and installation work is carried out during school holidays.

"Must Have" Practical requirements

Own car and full clean driving licence

Eligible to work in the UK

Must be able obtain DBS check for all successful applicants

You must be able to provide a clear Disqualification Declaration

DIY skills a definite plus

The person they are looking for:

The ideal candidate is at the early stages of their career with one or two years of experience

Someone who enjoys variety and challenge in their job

Has excellent communication and listening skills

Possesses strong time-management skills and the ability to set priorities

Enjoys helping other people and is friendly, positive and confident

Is prepared to go ‘the extra mile' and is patient, approachable and flexible

Someone inquisitive who ‘owns the problem'

Looks for opportunities of improvement in both the schools and the company

Is able to take direction and works both independently as well as with team members

Has good diagnostic skills, a methodical approach and attention to detail

Someone with a genuine interest and enthusiasm for technology

Technical requirements

They are looking for someone to be able to make an immediate contribution, ideally with some experience in IT Support, however, initial training will be provided.

Basic requirements:

Windows 7/8/10 professional

Windows Server 2008/2012/2016/2019

Active Directory and Group Policy

General office applications (E.g. MS Office)

PC Hardware knowledge (replacing hard drives, power supplies etc.)

Printing

Networks (wired and wireless)

Software installation

Interactive whiteboards/projectors

Installation, configuration and maintenance of the above

Desirable skills:

Scripted installations

Visual basic programming

Google G-Suite

Apple IOS and app management

MS Office 365

Benefits:

Flexible working hours can be accommodated for the ‘perfect' candidate

20 days holidays per annum

Mobile phone, laptop and iPad provided

Being a key member of a dedicated team with exceptionally helpful colleagues

Varied and friendly work environment

Opportunity to train and learn new skills and to explore career opportunities

Personal development opportunities: where it is in line with business needs, the company encourages and supports staff to develop in other areas of their personal interest

Salary dependent on experience, knowledge and skills

Please click on the APPLY button to be directed to the company application page and fill in the short application form.

Candidates with experience of; 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Support, IT Customer Support Advisor, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Technician, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, 2nd  Line Support Technician may also be considered for this role.