Application Manager (ITIL)

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We are currently looking for an ITIL prone Application Manager for our energy client in DusseldorfStart: 15.10.19

End: 31.12.19 (+extension )

Location: Dusseldorf

Language: English

Volume: fulltime; 40hrs / week

Background: Prepare go-live of a new PaaS service for tradingTask:

- Deliver the full service enabling process following the service transition approach within the ITIL Framework

- Aftercare operations after Go-live (reported bugs are discussed with the developers and should be fixed or solved)

- Setup the support model and hand over to the support team later on (how is the process defined, how to communicate incidents)

- Engage with the different stakeholders and vendors involved

- Finalize the split of applications in terms of the company split between two clients

- The current application management process in which the process is optimized together with the application

management and the external service provider should be adopted

- In addition, a process to establish coordination of further developments and to establish with the external service

provider. Parallel developments and tickets should be handled within the support model

- Coordination of Incidents: analyze of dependencies and consult with regard to most suitable solutions to be applied

- Coordinate application of enhancements based on aforementioned analysis in close collaboration with the different

business stakeholders.

- Steer application of incident solving and tracks status of enhancement progress accordingly

- Coordinate enhancements together with business in Delivery Dates and Estimations

- Check technical changes and releases done by an external supplier

- Definition of incident management processes along with respective implementation of process

- Application Management in WSS (name of special application used only by client)Skills:

- Incident Management experience (incl. Processes definition / implementation)

- Experience in setting up Support models

- Experience in application management in carve out projects

- Strong experience in Ticket Management

- Project experience with energy client(s)

- Management experience

- Strong Stakeholder Management

- Strong proven ITIL background

- Experience with MS Dynamics

- Experience with aftercare operations after Go-live (e.g. bug fixes,..) We are looking forward to hear from you under +49 211 58658000 Job# 124935 - Malte MeilenbrockMichael Bailey International is acting as an Employment Business in relation to this vacancy.