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We have an exciting opportunity at Tideway for a SharePoint Development and Support Specialist to work within a small IS team. The successful candidate will be responsible for developing, configuring and supporting SharePoint Online solutions to support and improve the way Tideway manages and shares its information.
The exceptional candidate will hold value in working within an exciting company focused particularly on information management and SharePoint related projects. This position suits an experienced individual who has gained exposure to SharePoint Online and Microsoft Flow.
Configure updates using out-of-the-box SharePoint Online functionality
Support bug fixes and enhancement requests relating to Tideway's SharePoint Customisations
Ensure IS Support (3rd Level) incident tickets are managed in line with agreed SLA's
Support monthly patch cycle and coordinate testing with the business SMEs where appropriate
Support the assessment, development, testing and implementation of changes within SharePoint
Work with 3rd parties including Tideway Managed Service providers as and when required
Assist in the development of ad hoc reports, dashboards and workflows for business users in SharePoint as and when required
Adhere to Enterprise Information Management, Architecture, Cyber Security, Change Control, Quality and Safety principles, policies & procedures
SharePoint Online and its associated current custom code, ensuring any changes will be completed with Microsoft Flow and not custom code
Maintain up to date documentation on systems and processes
Provide 3rd Line support for SharePoint Online
Support enhancement requests and bug fixes relating to principal Tideway enterprise applications in Microsoft SharePoint Online, associated custom code and out of box solutions
Occasionally participating with out-of-hours standby rota to help resolve any major issues (standby allowance provided)
Manage the development, delivery and integration activities with service partners and third parties with strong customer focus and drive to resolve issues within agreed SLAs.
The ideal candidate will have the following proven experience:
Hands on experience in using development tools and deploying applications in Microsoft Azure and SharePoint Online
Experience of using development and deployment tools such as Visual Studio, Azure portal, SQL Server Management studio, Azure storage Explorer etc Experience of supporting in an Office 365 and Azure environment
Experience of designing, developing and deploying no-code applications using PowerApps, Microsoft Flow and Forms in Office 365
Experience of working with content migration tools eg. Sharegate
Experience of working with SharePoint designer in order to troubleshoot existing workflows
Proven experience of working in an Application Support environment, supporting multiple applications.
Desirable: Experience of working in a Project environment would be beneficial
An understanding of Business Information Management or working in a construction environment would be useful
HTML, CSS. Skills and competencies:
Good problem-solving and decision-making skills, with the ability to determine the approximate impact of issues quickly
Customer focused with the ability to communicate with users at all levels
The ability to work under pressure and balance competing priorities
Effective communicator with the ability to provide clear updates if issues occur
Strong analytical skills, with good attention to detail
A logical thinker with the ability to drive change
Passion for technology and skill growth.
Diversity helps to make London a great place to live and work, and we aspire to this diversity being reflected in our workforce.
We know that diverse teams contribute new and different ways of thinking and working and raise overall performance.
We also know that people are at their most productive when they feel included and valued. That's why diversity and inclusivity are key to our business strategy. We are one of The Times Top 50 Employers for Women, a Stonewall Diversity Champion, a proud signature of the Ban the Box' campaign, and Disability Confident Committed Employer.
We pride ourselves on providing employment for disabled employees, providing support and adjustments during the recruitment process, and wherever needed in the working environment.
We offer a guaranteed interview scheme for suitably qualified disabled applicants.
What we will offer you
Private Medical Insurance Bonus Matched Pension Scheme 30 days leave 5 days of paid volunteering Life Insurance Season Ticket Loan Health checks