2nd Line Engineer

This job has now expired please search on the home page to find live IT Jobs.

2nd Line Engineer - Bristol - Up to £40,000OverviewAs an Engineer you must display excellent customer facing skills, and will be able to demonstrate the ability to communicate technical issues in non-technical terms.You will be responsible for completing tasks allocated to you through the Helpdesk and managing your own pro-active tasks.It is a critical part of your role that you can share information and tasks with other engineers and that you keep up-to-date and detailed notes on the work you complete in our job management system.You will be responsible for ensuring that our customers can keep working, and will be required to use your initiative in resolving issues.You will also be working on the day to day remote monitoring of client's estates through Remote Monitoring Management and be involved on the Helpdesk and Project sides of the business. Job RequirementsManagement and support of our client's office 365 and Azure infrastructuresManagement and support of our client's Cisco and Cisco Meraki infrastructuresProviding 2nd and 3rd line technical support on Microsoft technologies, and answering support queries via phone, email and helpdesk when requiredWorking with a projects team as a potential project lead or project engineer whilst being able to follow the project management processesVisiting customer sites to troubleshoot problems that can't be fixed remotelyMaintaining a high degree of customer service for all support queriesTaking ownership of user problems and being proactive when dealing with user issuesWeekend and out?of?hours working will sometimes be necessaryExcellent communication skills (telephone and face to face). Being able to communicate in 'plain English' is at least as important as good technical skillsPrevious experience in Second/Third line IT SupportThe ability to learn new technology quickly - we don't expect you to be an expert now, but we want you to become one quickly!A self?starter who is comfortable working alone or within a teamTechnical RequirementsBroad knowledge and experience in IT Service provisionCisco and Cisco Meraki Networking (Firewalls, AP's and Switches)Fortigate FirewallsPowerShell scriptingMS Windows Server management and supportHyper V and other virtualization platformsExchange Server management and supportOffice 365 & Azure migration and managementNetwork and firewall infrastructure management, support and deploymentActive Directory and group policy managementMonitoring customer servers and performing preventative maintenanceDeployment of managed Anti-Virus and Backup solutionsServer infrastructure deployment and configurationCyber security & GDPR awarenessGreat organisational and time management skillsDemonstrated ability to standardise processes for efficiency and productivityAbility to analyse data, and excellent problem-solving skills