Project Support Advisor

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Project Support Advisor

Project Support / Software Implementation / Customer Support / Tamworth / Staffordshire

My client, an award winning and rapidly growing Software Company is looking for a passionate Project Support Advisor to join their Implementation Team at their Head Office in Tamworth, Staffordshire.

The Project Support Advisor will provide customer service, technical support and user assistance to my client's customers.

Key responsibilities:

*Responsible for dedicated client relationships.

*Working within a team of support analysts to handle customer requests (via e-mail, telephone or web portal).

*Handle complex or difficult customer issues to achieve prompt resolution.

*Responsible for the co-ordination of all assigned calls and tickets throughout the support and remediation lifecycle including providing the customer with timely and accurate updates.

*Providing customers with product usage advice and guidance.

*Identifying and managing the appropriate priorities and required actions (e.g. escalation).

*Managing product releases for your clients.

*Contribute to the attainment of internal and external KPI and SLA compliance

*Provide support to the Project Managers and Account Managers on the production of client quotations and Change Requests during the project.

*Provides administrative services to project.

Skills and Experience required:

*Strong customer service ethic and sense of urgency.

*Good IT skills including experience of: Microsoft Windows and Microsoft Office.

*Ability to deliver and coordinate to tight deadlines.

*Organisation skills / collaboration / communication / interpersonal skills.

*Excellent client facing skills and experience to ensure relationships are kept strong.

*Experience in support / helpdesks.

*Excellent verbal and written communication skills at all business levels.

*Problem solving skills / willingness to learn, explore ideas and innovate

*A proven Project Support track record in companies delivering package and bespoke software development projects is desirable.

This is a great opportunity to join an established company during an exciting period of growth. The salary range is £18,000 - £21,000 depending on experience plus a comprehensive company benefits package.

Please apply ASAP to be considered!

Project Support / Software Implementation / Customer Support / Tamworth / Staffordshire

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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