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IT Helpdesk Support / 1st Line IT Support Engineer
Premium Job From BluetownOnline Ltd
Recruiter: BluetownOnline Ltd
Listed on: 28th September
Location: City of London
Salary/Rate: £20,000 - £20,000
Type: Permanent
Start Date: ASAP
Reference: DATU-11_1569657627
Contact Name: Bluetown Online

Job Title: Helpdesk Engineer

Location: Central London

Salary: £20,000 + Benefits

Job Type: Full Time, Permanent

This is a leading Solutions company based in the heart of the business district, a short walk away from Liverpool Street, Moorgate and Old Street stations, who are currently looking for an experienced, ambitious 2nd Line Engineer to come and join their expanding team.

The office space is modern, open-plan and they have a friendly, social culture. The company is passionate about developing their talent; they invest in their people and support them to build a lasting career.

What will you be doing?

You'll be responsible for providing 1st Line technical support to both the internal teams as well as clients. Your day-to-day responsibilities will be:

  • Backup setup and checks
  • Active Directory Administration
  • Office 365 Administration
  • Machines builds
  • Software installation
  • Pick up calls to the helpdesk
  • Escalate tickets where necessary
  • Hardware replacement/upgrades
  • Windows Maintenance
  • Supporting/troubleshooting 2 factor authentication
  • Storage device Encryption (Deslock)
  • Secure Wipe/disposal of storage devices
  • Monitoring Anti-Virus
  • Setting up workstations for new starters or desk moves (Desk,PC, monitors, peripherals and phones)
  • RMM Monitoring

The role will suit someone who has excellent attention to detail, remains calm and clear headed under pressure, excellent organisational and prioritisation skills and also has a proactive approach to work and to continuous improvement.

Experience Required:

  • 1+ years working on or leading a technical service desk for an MSP
  • Proven technical ability working for an MSP, through relevant, demonstrable, technical qualifications/experience
  • Good organisational, time management and prioritisation skills
  • Strong written and verbal skills and the ability to produce clear and accurate documentation
  • The ability to communicate confidently and clearly to customers both face to face and over the telephone.
  • Strong communication skills (whether written or verbal) and the ability to deliver outstanding customer service to our clients at all times
  • Experience of supporting Microsoft-based operating systems, with an emphasis on Windows 10
  • Basic networking, TCP/IP, DNS, DHCP troubleshooting


  • High Standard of Incident and Problem management
  • Previous experience using helpdesk applications
  • Active Directory administration.
  • Exchange administration
  • AV administration
  • O365 administration
  • Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting

If this role sounds like a fit for you, please click the APPLY button to send your CV & Cover Letter for this role.

Candidates with experience of: 1st Line IT Support Engineer, SQL, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Support may also be considered for this role.

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