IT Helpdesk Support / 1st Line IT Support Engineer

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Job Title: Helpdesk EngineerLocation: Central LondonSalary: £20,000 + BenefitsJob Type: Full Time, PermanentThis is a leading Solutions company based in the heart of the business district, a short walk away from Liverpool Street, Moorgate and Old Street stations, who are currently looking for an experienced, ambitious 2nd Line Engineer to come and join their expanding team.The office space is modern, open-plan and they have a friendly, social culture. The company is passionate about developing their talent; they invest in their people and support them to build a lasting career.What will you be doing? You'll be responsible for providing 1st Line technical support to both the internal teams as well as clients. Your day-to-day responsibilities will be:Backup setup and checksActive Directory AdministrationOffice 365 AdministrationMachines buildsSoftware installationPick up calls to the helpdeskEscalate tickets where necessaryHardware replacement/upgradesWindows MaintenanceSupporting/troubleshooting 2 factor authenticationStorage device Encryption (Deslock)Secure Wipe/disposal of storage devicesMonitoring Anti-VirusSetting up workstations for new starters or desk moves (Desk,PC, monitors, peripherals and phones)RMM MonitoringThe role will suit someone who has excellent attention to detail, remains calm and clear headed under pressure, excellent organisational and prioritisation skills and also has a proactive approach to work and to continuous improvement.Experience Required:1+ years working on or leading a technical service desk for an MSPProven technical ability working for an MSP, through relevant, demonstrable, technical qualifications/experienceGood organisational, time management and prioritisation skillsStrong written and verbal skills and the ability to produce clear and accurate documentationThe ability to communicate confidently and clearly to customers both face to face and over the telephone.Strong communication skills (whether written or verbal) and the ability to deliver outstanding customer service to our clients at all timesExperience of supporting Microsoft-based operating systems, with an emphasis on Windows 10Basic networking, TCP/IP, DNS, DHCP troubleshootingDesirable:High Standard of Incident and Problem managementPrevious experience using helpdesk applicationsActive Directory administration.Exchange administrationAV administrationO365 administrationNetwork trouble shooting, TCP/IP and general WAN/ LAN trouble shootingIf this role sounds like a fit for you, please click the APPLY button to send your CV & Cover Letter for this role.Candidates with experience of: 1st Line IT Support Engineer, SQL, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Support may also be considered for this role.