Second Line Support Engineer - Helpdesk - Service Desk Technician

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Second Line Support Engineer / Service Desk Technician who has experience supporting Microsoft Windows, Windows Server, MS Exchange, Microsoft Office and Office 365 suites that has a deep knowledge of Networking (TCP/IP, LAN / WAN, Switches, Routers etc.) is required for a busy helpdesk with a successful, award-winning IT Support Provider based in Manchester City Centre.

SALARY: Competitive + Great Benefits (28 Days Holiday (inclusive of Bank Holidays), Company Pension Scheme, Laptop, Full Uniform and Excellent Office Facilities)     

LOCATION: Manchester City Centre, Greater Manchester, North West England

JOB TYPE: Full-Time, Permanent

** Excellent Career Progression Opportunities **

JOB OVERVIEW

We have a fantastic new job opportunity within a busy Helpdesk for a Second Line Support Engineer / Service Desk Technician who has experience supporting Microsoft Windows, Windows Server, MS Exchange, Microsoft Office and Office 365 suites that has a deep knowledge of Networking (TCP/IP, LAN / WAN, Switches, Routers etc.).

Working as the Second Line Support Engineer / Service Desk Technician you will support clients, assisting them with hardware and software problems via phone and email and through supporting the First Line Engineers, maintaining a high level of customer service for all support queries and adhere to all service management principles.

As the Second Line Support Engineer / Service Desk Technician you will also handle escalations from the 1st Line Technicians, taking ownership of User problems and be pro-active when dealing with User issues.

As a successful candidate you will have a great opportunity to join an award-winning IT support provider based in Manchester city centre. The Company help businesses of all sizes, do amazing things with technology and are looking for an amazing 2nd Line Helpdesk Technician to join their team.

They only recruit the best Techies at the Company and the right candidate will have the opportunity to join an experienced and driven team. Their approach to IT is the same as to their customers; they like to have fun but always get the job done!

What's more, the Company is located in some of the trendiest & most modern offices in Manchester and you can even help yourself to free beer! After the job's been done, of course!

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties and responsibilities as the Second Line Support Engineer / Service Desk Technician:

Provide 2nd Line IT support through numerous channels of communication including email, telephone, internal requests from colleagues and actions in response to automated alerts from the in house monitored systems

Ensure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed

Escalate relevant and more complex work to Senior Technicians

Customer Builds

Take on ad hoc project work as directed by the IT Helpdesk Manager

Meet Helpdesk KPIs as directed by the IT Helpdesk Manager

IDEAL CANDIDATE REQUIREMENTS

Must have solid experience working within a 1st Line support role

Must have solid experience with supporting Windows, Windows Server, MS Exchange, and Microsoft Office and Office 365 suites

Candidates must have a deep knowledge of networking i.e. TCP/IP, LAN & WAN and their components

An in depth understanding of the needs of SMEs - email, telephony, backup and CRM (Customer Relationship Management) packages such as Sage

A strong personal interest in IT and Computing

Hands on experience in general computing and IT

Excellent time management skills with the ability to prioritise workload according to others' needs

Ability to work on own initiative as well as part of a diverse team that includes internal and external stakeholders

Excellent customer service and communication skills

High work ethic with the eagerness to continually develop technical skills

Willingness and enthusiasm to continually develop technical skills in line with the needs of the business

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.

JOB REF: AWDO-P5053

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