Business Analyst - Contract

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Are you a contractor and Business Analyst, with experience of Microsoft Office 365 suite of applications and ideally ZoHo, looking for some interesting project work? They are looking for a Business Analyst on a short to mid-term basis (3-6 months) to help push forwards various development projects that they want to progress to improve internal efficiency and external customer experience.

About

The company has been working with their customers to make sure that their Connectivity, Hosting and Telephony needs never stand in the way of them achieving their goals. Their two founders have created a company with staff that work together, learn from each other and support each other through all levels of the company. They encourage autonomy, self-development and give you a friendly and supportive environment to work in to allow you to provide the very best levels of support, advice and partnership with their customers.

The role

- Work between the internal CRM team (including the MD and CTO) and their outsourced consultancy firm that are ZoHo experts.

- Helping them realise and design appropriate reports.

- Working with the internal teams to develop and refine processes to be as efficient as possible.

- Looking to automate as much as possible with our internal systems, keeping customers as the primary focus of everything we do.

- Setting out and implementing appropriate training or working with the internal teams to ensure training happens following changes to processes.

What they need from you

- Experience working across functions to document business rules and processes from a range of key stakeholders and turn them into effective policies and procedures.

- Experience with complex requirements capture and analysis.

- Ability to translate technical information into business language

- Proficient with Microsoft Office 365 including SharePoint

What they would also like to see

- Previous experience of ZoHo CRM and other ZoHo products

- Experience with scripting languages such as Zoho Deluge

- Proficiency with SQL.

What's in it for you?

- Good location in the heart of the ever-expanding tech centre in Cambridge with free parking or a short walk to Cambridge North station

- Flexible working hours

- The ability to work from home

If this sounds like you, then start your journey by sending your CV.