IT Field Technician

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Bishops Stortford, Hertfordshire / Essex boarder

Excellent opportunity to join the support team and work in a varied and busy professional environment.

Established over 22 years with an enviable reputation for exceeding customer expectations, and low staff turnover, we require a field engineer to join our Support & Services team.

Recognised as the longest established MSP and Microsoft Gold Partner in the area, our company offers a wealth of IT services such as - PC Support, Hosted Services, Field Services and much more to diverse businesses both locally and throughout the South East. We also have an in-house workshop / shop with an excellent local reputation and many thousands of satisfied customers.

The Role -

Working alongside the team of currently, 9 support staff, reporting to the Help Desk Manager, this highly self-motivated and efficient person will be responsible for planning of maintenance schedules and arranging such with supported customers. Communicating with support and workshop ensuring expeditious collection / delivery of onsite work. Building Customer relationships; providing customer technical consultations, advice, reviews and technical documentation.

Benefits:

- Personal Development Plan agreed in collaboration with management

- Bonus based on KPI

- Annual salary reviews

- Company funded industry qualifications

- Friendly team working environment

- Experienced mentoring from senior team members

Required Skills:

- Strong communication & customer facing skills

- Ability to self-organise and prioritise workload

- Knowledge of Windows OS, AD and Group Policy and 365 packages.

- Networking and Comms troubleshooting